About the Role
We are seeking a highly skilled professional to take on the role of Customer Onboarding Manager. As part of our customer success organization, this individual will be responsible for guiding new customers through their onboarding journey with LeanIX.
Key Responsibilities
* Manage and deliver onboarding programs through webinars, workshops, and dedicated sessions.
* Ensure seamless onboarding by coordinating technical and non-technical resources across internal teams.
* Track and communicate project status, risks, and issues to stakeholders at all levels.
* Handle customer escalations and ensure timely resolution.
* Improve onboarding processes and contribute to scalable best practices.
* Act as a liaison between sales, customer success, and product teams.
Requirements
* 3+ years' experience in a consulting or customer-facing role in IT management projects (B2B).
* Proven ability to manage multiple projects of varying complexity.
* Strong communication skills in English (spoken and written, including technical vocabulary).
* Experience working in technical roles with enterprise customers or partners.
* Understanding of IT organizations, application development, and IT operations.
Benefits
We offer a collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Our company culture is focused on collaboration and a shared passion to help businesses succeed.
Location
Australia, Japan or SEA.