Job Description
Novotel Newcastle Beach is looking for a Part‐Time (30 hours per week) Guest Service Agent who is passionate about providing excellent customer service to join the team.
Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us here at Novotel Newcastle Beach.
Key Responsibilities:
* Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check‐in process while addressing any immediate inquiries or needs.
* Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in‐person, phone, and email, to provide exceptional service.
* Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
* Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Shift Details (subject to change):
* Rotating roster across Monday to Sunday
* Shift times scheduled within morning 6.30am to 2.30pm, Mid 11am‐7pm & evenings 2.30pm to 10.30pm
Hourly HIGA Award Rates (excluding superannuation):
Monday - Friday: $26.70 per hour
Saturday: $33.38 per hour
Sunday: $40.05 per hour
Plus, penalties where applicable
Qualifications
What you will bring to the role:
* Previous experience in a similar role within a hotel is preferred
* Excellent communication and interpersonal skills
* Strong attention to detail and problem‐solving abilities
* Ability to work in a fast‐paced environment and handle multiple tasks simultaneously
* Proficiency in using hotel management software (Opera Cloud preferred) and Microsoft Office Suite
* Flexible schedule, including the ability to work evenings, weekends, and public holidays, including the Christmas period
* Hold a current NSW RSA certificate
Additional Information
What is in it for you?
* Close to public transportation, light rail/train & buses
* Employee benefits within the exclusive ALL Heartist Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts for those who mean the most to you
* Endless opportunities to build your skills and expertise to help reach your career potential and personal goals, supported by Accor Academy and extensive Learning Management Systems such as Learn Your Way and Typsy
* Internal recognition events such as tenure milestones
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