Accounts Receivable Customer Service Officer - Call Centre
Accounts Receivable Customer Service Officer - Call Centre
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DIXON APPOINTMENTS | Recruitment Agency provided pay range
This range is provided by DIXON APPOINTMENTS | Recruitment Agency. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$40.00/hr - A$40.00/hr
* 3-month contract, starting 7th July
* 2 weeks of paid training provided
* Full-time, Monday to Friday | Onsite in Blackburn
Company:
Dedicated to providing world-class, patient-focused mobile and emergency healthcare to the Victorian community, ensuring accessible care outside traditional hospital settings.
Role:
As an Accounts Receivable Customer Service Officer, you'll play a key role in supporting our billing and debt resolution services within a busy call centre environment. You'll handle customer enquiries, review billing disputes, and support service fee collections-all while delivering high-quality, empathetic service.
Responsibilities:
* Manage a high volume of inbound and outbound calls
* Deliver excellent customer service and identify appropriate solutions for outstanding debt
* Review and assess individual customer circumstances to ensure accurate billing
* Handle accounts receivable and collections tasks
* Manage a portfolio of customer accounts to support timely resolution of service fees
* Raise and follow up on billing or collection queries
* Perform general administrative duties as required
About you:
* Proven customer service experience, ideally in high-volume or call centre environments
* Strong communication skills - both verbal and written
* Empathetic, calm under pressure, and able to think on your feet
* Detail-oriented with high accuracy and quality control
* Able to manage sensitive situations with discretion and professionalism
* Comfortable working independently and hitting performance targets
* Proficient in Microsoft Office (Excel, Word, MS Teams)
* Organised, adaptable, and proactive
The Next Step:
To apply for this role, it is essential that you have or willing to obtain a National Police Check. We encourage applicants from individuals living with disabilities.
Reference number: NB77399
Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us.
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Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Customer Service
Industries
Telephone Call Centers
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