About The Role
We are seeking a highly experienced Customer Service Manager with a strong background in call centre operations to lead and inspire our customer service team. This is a pivotal leadership role for the business. Reporting to the Supply Chain Manager, we are looking for a capable leader with a proven track record of consolidating and motivating teams. The successful candidate will play a key role in uplifting our service delivery standards and ensuring we provide exceptional support across the greater Group.
Key Responsibilities
* Lead, coach and develop a high-performing customer service team within a call centre environment
* Drive a strong service culture focused on responsiveness, professionalism and customer satisfaction
* Consolidate and motivate teams to achieve operational and service excellence
* Identify opportunities to improve existing systems, processes and workflows
* Monitor performance metrics and implement strategies to continuously improve service levels
* Work collaboratively with internal stakeholders across the wider Group
About You
* Proven experience managing customer service teams within a call centre or high-volume service environment
* Strong leadership and people management skills, with the ability to inspire and motivate teams
* Demonstrated ability to drive service improvements and operational efficiencies
* Excellent communication, problem‐solving and organisational skills
* A proactive mindset with a focus on continuous improvement
Why Join Us
This is an exciting opportunity to take on a highly influential role where you will help shape the future of our customer service operations and contribute to meaningful improvements in how we support the broader business. If you are a motivated leader who thrives on driving performance and building strong teams, we would love to hear from you.
Borg is an Equal Opportunity Employer.
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