Job Overview
As a Site Account Manager at Metso, you will be the single point of accountability for assigned customer sites. You will build long‐term, trusted relationships, drive profitable aftermarket growth, and coordinate Metso's people, products, and services to deliver sustainable value for our customers.
This role is based in Adelaide, South Australia, with primary responsibility for South Australian customer sites and potential responsibility for selected accounts in Victoria and Tasmania depending on experience and team alignment.
Key Responsibilities
* Build trusted, long‐term partnerships with site‐level stakeholders, positioning Metso as a strategic partner rather than a transactional supplier
* Own the commercial performance of assigned sites, consistently delivering profitable aftermarket growth
* Develop and execute clear, actionable site account plans aligned to customer maintenance schedules, operating priorities, and investment cycles
* Identify, shape, and support future capex opportunities in collaboration with capital sales teams and key internal stakeholders
* Lead cross‐functional site account teams, mobilising Metso's product lines, services, and specialists to win, retain, and grow business
* Build a deep understanding of customer operations, decision‐making processes, and buying timetables
* Maintain accurate visibility of site opportunities, installed base, shutdown schedules, and forecasts through disciplined CRM management
* Champion customer satisfaction initiatives, closed‐loop feedback, and continuous improvement activities
* Support effective execution across forecasting, budgeting, and accounts receivable outcomes
What You Bring
Essential
* Proven experience in solution‐based or technical sales within mining, minerals processing, or heavy industry
* A strong track record of delivering profitable growth and achieving sales targets
* Commercial acumen with the ability to manage margins, budgets, and prospect pipelines
* Demonstrated ability to lead through influence and coordinate cross‐functional teams without direct authority
* Excellent communication, negotiation, and relationship‐building skills
* Current motor vehicle licence and willingness to travel extensively to customer sites
Preferred
* Engineering, metallurgy, or process‐related qualifications, or equivalent industry experience
* Site‐based operational or maintenance exposure in mining or mineral processing environments
* Experience managing complex, multi‐stakeholder accounts
Additional capabilities that will set you apart
* Value‐based selling capability – able to articulate operational, reliability, and lifecycle value rather than leading with price
* Risk and scope management – ability to recognise commercial, delivery, and contractual risk early and proactively engage the right internal stakeholders
* Installed base and lifecycle thinking – using equipment age, condition, and performance to proactively shape forward aftermarket and capex opportunities
Benefits
* Compensation and rewards – Global incentive program tied to business and performance targets
* Hybrid working possibilities – flexible work environment with collaboration in person where needed
* A thriving culture – inclusive, courageous, compelling, and caring. Opportunity for growth and learning.
* Extensive learning opportunities – ongoing growth dialogues, mentorship, education assistance, ambitious projects, and global opportunities.
* Worldwide support – leverage network of peers across the world.
* Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
EEO Statement
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
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