Job TitleCustomer Experience Consultant (Adelaide)Job Description SummaryAs a Customer Experience Consultant (CXC), you will play a key role in providing exceptional customer support, ensuring KPIs are met or exceeded, and enhancing the overall client experience.
Working closely with both the centralized CXC team and on-site Facilities and Asset Managers, you will help streamline processes and drive optimal outcomes.Job DescriptionLocation: Adelaide, Melbourne or SydneyWork Setup: Work in a hybrid model, with initial training on-site followed by a mix of in-office and work-from-home days.Key ResponsibilitiesEnsure helpdesk and customer experience KPIs are met or exceededFocus on reducing customer effort using established frameworks and trainingAdhere to Cushman & Wakefield and client-contracted processesIdentify and implement process improvements to optimize performanceMaintain compliance with the Quality Management FrameworkContribute to a safe and fair working environment by reporting incidentsEngage in learning, development, and coaching to enhance capabilitiesAbout YouA natural "people person" who enjoys helping othersStrong multi-tasker, able to manage different tasks without compromising qualitySelf-motivated and accountable, with a high standard of personal leadershipExcellent written, verbal, and listening communication skillsProficient in computer literacy and keyboard skillsCustomer service experience (e.g., retail, hospitality, or similar industries)Adaptable and able to work effectively in dynamic environmentsWhat's in It for You?
Comprehensive training to set you up for successA great opportunity to shift careers or explore a new pathA supportive, collaborative team invested in your growthA diverse organization that values different perspectivesClear opportunities for growth and career advancementWhy join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;Being part of a growing global company;Career development and a promote from within culture;An organisation committed to Diversity and InclusionWe achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions.
We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent.
We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.We have a vision of the future, where people simply belong.That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day.
We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it.
If you want to live it too, join us
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply.
Cushman & Wakefield promotes safety at all times.INCO: "Cushman & Wakefield"