About Evac Safe
Evac Safe is a specialist provider of evacuation diagrams, block plans and emergency planning documents, compliant with AS 3745:2010. We service clients across Australia, with a strong concentration on the east coast. We're a lean, high‐performing team that wins on fast response times, technical accuracy, and a genuinely easy client experience — and we're growing.
We're looking for a Service Manager to take ownership of the client‐facing engine of the business: the person who turns an enquiry into a happy, paying, and repeat client.
The Role
This is the role that runs the front end of every job. You'll own the client relationship from the moment an enquiry lands through to a completed, invoiced, installed job — coordinating our design team, technicians and admin behind the scenes so the client only ever experiences one calm, responsive point of contact.
If you like owning outcomes end-to-end, moving fast, and being the reason a client comes back, you'll do well here.
What you'll own day to day
First response. Take immediate ownership of inbound leads (phone, email, web) and respond fast — our standard is within 30–60 minutes during business hours. Speed wins jobs in our market.
Scoping. Ask the right questions and collect the right information up front — site details, job type, diagram counts, floor plans, survey requirements — so jobs are quoted accurately and run without surprises.
Quoting. Build clear, itemised, professional quotes (diagrams, emergency plans, framing, installation, site surveys) and present them confidently.
Conversion. Follow up on quotes, handle clarifications and scope changes, and secure formal approval to convert leads into active jobs.
Handoff & coordination. Set jobs up cleanly for the internal teams, then keep them moving — chasing source material, scheduling surveys and installs, and keeping the client informed.
Closing the loop. Oversee final delivery, ensure invoicing and payment are completed, follow up for satisfaction, and request reviews and referrals.
Source of truth. Keep every lead, job and status accurate and up to date in our project management system.
What we're looking for
Strong client‐facing communication — clear, professional, and able to take control of a conversation and guide a client to a decision.
A coordinator's brain: organised, detail‐oriented, and comfortable juggling multiple jobs at different stages without dropping any.
A genuine sense of urgency and ownership — you chase things down rather than waiting.
Confidence with quoting, follow‐up and light sales (you're comfortable asking for the business).
Comfort working in CRM / project management tools and keeping data tidy.
Highly regarded
Experience in fire protection, building compliance, OHS/WHS, construction, facilities, strata or a related field.
Familiarity with AS 3745:2010 or building/fire compliance generally (or the ability to learn it quickly — we'll teach the technical side).
A background in service coordination, account management, internal sales or project administration.
The kind of person who thrives here
Self‐directed and reliable — we're a small team and trust you to own your patch.
Calm under pressure and genuinely client‐first.
Looking to grow with the business as it scales, not just fill a seat.
A clearly defined role with real ownership — you run the front end, not a fragment of it.
A profitable, growing business with room to expand your scope as we scale into new markets.
A lean team where your work is visible and your wins matter.
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