Drive Customer Success with Salesforce
Salesforce is a leading AI-driven customer relationship management (CRM) platform where humans collaborate with agents to drive customer success. The organization seeks ambitious individuals who share its core values and are passionate about bettering business and the world through innovation.
The Service Cloud (SC) application enables businesses to improve customer service efficiency across channels, creating a single view of customer activity and utilizing tools for field service, web chat, CTI, and social customer service. This facilitates customer service agents to work faster and more productively, enhancing customer satisfaction and reducing costs.
Key Roles
* Service Engagement Agent – Focused on Contact Center and AI applications in customer service, including Voice, Digital Engagement, and AI.
* Field Service Agent – Focused on Field Service applications, AI applications, and complementary solutions.
You will sell SC products across various industries, showcasing their value and enabling organizations to transform customer experiences.
Required Skills and Qualifications
* Demonstrated success in quota-carrying technology solution-based direct sales experience.
* Proven track record of experience with Field Service or Service Engagement software.
* Account Planning Strategies: create account plans to retain and grow ACV with existing accounts, focusing on upsell and cross-sell.
* Research and Discovery: uncover customers' current processes, business objectives, and strategic goals based on customer discovery, use cases, and value hypotheses.
* Solutioning: identifies compelling value propositions that address customer needs by demonstrating an understanding of technology solutions.
* Customer Communication: interact with customers in a clear, concise, and timely manner using various communication methods and tools.
* Resource Application: continuously run toward results using available resources and tools.
* Team Selling: align with the full capacities of the account team and partners to support the deal and customer success.