Inside Sales Representative – Locksmith & Access Solutions (Trade Specialist) | Oakleigh, Melbourne (Flexible / Hybrid options)
If you've spent years around locks, door hardware, or access solutions and want to use that knowledge in a different way, this role is built for you.
We are recruiting an Inside Sales Representative for our client. You'll be the go‐to specialist for locksmiths, security installers, and trade customers who rely on expert advice – not just catalogue numbers. Instead of being on the tools all day, you'll help others solve problems, choose the right products, and keep their own customers moving.
What you'll be doing
* Talking every day with locksmiths, security installers, and hardware partners who need someone who genuinely "speaks their language"
* Quickly understanding the customer's situation, leading purposeful conversations, and moving discussions confidently toward a clear outcome
* Using your hands‐on understanding of locks, door hardware, and access solutions to recommend the right products and combinations
* Working closely with Field Sales, Customer Service, and Technical Support to keep quotes, orders, and follow‐ups moving smoothly
* Keeping CRM and order information accurate and up to date so opportunities, issues, and trends are visible to the wider team
You'll be based out of Oakleigh, Melbourne, with flexibility in how and where the work is done, as long as service is consistent and relationships stay strong.
On a typical day, our top performers:
* Lead calls with purpose – they're confident, commercial, and natural on the phone, quickly getting to the heart of what the locksmith is trying to achieve
* Position value clearly – they don't just take orders; they explain options, trade‐offs, and the "why" behind a recommendation
* Follow through every time – callbacks happen when promised, details are captured accurately, and customers know they can rely on what's been agreed
* Build trust through consistency and credibility, not small talk – they respect time on both ends of the line and let expertise speak for itself
Who this role is really for
This is a niche, trade‐focused role. We're specifically interested in people with genuine proximity to the locksmith world, such as:
* Ex‐locksmiths or security technicians looking for a more consultative, phone‐based role
* Current or former locksmith apprentices ready to use their technical grounding in a commercial setting
* People who have worked closely with locksmiths or access control partners and understand what life on site is actually like
It's a great fit if you still enjoy the craft but want a role that's:
* More predictable and structured
* Easier on the body than being on the tools or on the road every day
* A strong option for someone returning to the workforce who wants to reconnect with the industry, build confidence, and keep skills current in a supportive environment
We're committed to building a diverse team and strongly anyone with locksmith, security, or trade experience to consider this opportunity.
What you bring (must‐haves vs what we can train)
* Locksmith / access hardware knowledge – you understand locks, door hardware, and access solutions well enough to talk practically with trade customers
* Strong sales instincts and a hunter mindset – you're comfortable initiating conversations, uncovering opportunity, and progressing deals
* Confidence on the phone – you sound clear, composed, and commercial, and you're happy leading the conversation
* Attention to detail and discipline – you follow through, keep your notes and CRM up to date, and do what you say you'll do
We can train and support you on
* Product range and systems
* The specific sales processes, tools, and platforms we use day to day
* How we like to structure opportunities, quotes, and follow‐ups internally
What you'll get
* A stable, phone‐based role where your practical trade experience is genuinely valued
* Training and support to become a trusted product expert
* Clear targets, coaching, and tools to help you succeed
* The chance to build long‐term relationships with locksmiths and trade partners who see you as a go‐to advisor
If you like the idea of staying close to the trade, being recognised for your practical knowledge, and helping other professionals do their best work, this role offers a meaningful next step.
Apply now with your resume, or reach out for a confidential conversation about how this could work for you.
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