Community Care Coordinator – Lived Experience
Community Care Coordinator – Lived Experience
For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.
* Full‐Time, Permanent Contract Position
* Classification: SCHADS Level 4 with a salary range of Level 4: $88,169 - $94,888 per annum + Superannuation
* Salary packaging arrangements providing tax benefits available for living and entertainment expenses
* Location: Rockingham, WA 6168
About your new role
The Community Care Coordinator – Lived Experience (CCC‐LE) draws on their own lived experience of distress, crisis, suicidality and/or suicide attempt and journey of healing to instil confidence and hope in others.
Guided by Intentional Peer Support (IPS) principles and the National Lived Experience Workforce Guidelines, CCC‐LEs provide person‐led emotional, social and service support to people after a suicide attempt or experience of distress/suicidal crisis through short‐term, one‐on‐one, flexible psychosocial support and care coordination through assertive outreach. Support includes coordinating care with consumers, families and external stakeholders to navigate systems and services and connect with supports available to them.
CCC‐LEs build and maintain relationships with stakeholders and community partners to facilitate holistic care for people accessing the service. They integrate lived experience perspectives into continuous service improvement, drawing on the broader collective Lived Experience history and social movements to understand the impacts of stigma, discrimination and systemic harm.
Responsibilities
* Provide person‐led emotional, social and service support to individuals after a suicide attempt or crisis.
* Coordinate care with consumers, families and external stakeholders to navigate systems and services.
* Build and maintain relationships with stakeholders and community partners to facilitate holistic care.
* Contribute lived experience perspectives to continuous service improvement.
* Participate in practice development sessions, supervision, co‐reflection and community of practice.
Benefits
* Generous leave entitlements including Gratis Leave, Wellness Leave, Parental Leave and Accrued Day Off (ADO)
* 17.5% Annual Leave Loading
* Flexible work arrangements
* Professional development through practice development sessions and coaching
* In‐house Learning and Development programs
* Fitness Passport membership (subject to minimum working hours and/or length of service)
* Employee Assistance Program (EAP) through TELUS
Qualifications & Experience
* Personal lived experience of suicidality (related to mental health, suicidal crisis, drugs and alcohol use or trauma)
* Willingness to identify and share lived experience purposefully to instil confidence and hope in others
* Strong emotional resilience; ability to sit with discomfort, distress and people in crisis
* Experience liaising with external service providers, including specialist mental health services, GPs and community services
* Sound understanding of personal, family and social factors associated with suicidal ideation and attempts, including awareness of groups identified at increased risk
* Previous experience in a designated Lived Experience role
Desired Additional Qualifications
* Intentional Peer Support core training, Cert IV Mental Health Peer Work, Hearing Voices training or similar
Practical Requirements
* National Criminal History Check (police check) – disclosable outcomes considered
* Current Working with Children Check – not required
* A valid driver's licence
* Australian working rights
Diversity and EEO Statement
Be Yourself – Neami values and celebrates diversity, including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.
Applications close: 30th June2026.
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