The Company: Our FMCG client is a market leader and they have recently grown considerably. This has enabled the expansion of the Supply Chain team and the opportunity to bring on an experienced Customer Service/Sales Administrator to support their production. The manufacturing plant is based in the Western suburbs of Melbourne, with parking. With approx. 100 staff, this is a busy site with a consistent workload. The Role: Reporting into the Supply Chain Manager, and working alongside 2 other teammates, this is a newly created role due to increased workload. You will work collaboratively with the team to understand the full operation to be able to cover each other when needed. You will be based in the office full time, but there is the possibility of some flexibility in hours and the added benefit of 5 weeks annual leave! Key Responsibilities Enter and maintain customer sales orders in the ERP system accurately and on time. Monitor open orders and backorders, communicating updates or delays proactively. Keep customers informed of production schedules, changes, and potential delays. Respond to enquiries on orders, stock, pricing, and documentation. Coordinate customer requirements with Production, Warehouse, QA, and Logistics. Work with the Supply Chain Manager to align customer needs with production capabilities. Prepare and send customer reports (inventory, order status, delivery performance). Maintain accurate customer records and documentation. Support internal departments to resolve any product or delivery issues Skills & Experience Previous experience in customer service, sales administration, or order fulfilment (manufacturing or supply chain experience preferred). Strong written and verbal communication skills. Excellent attention to detail and accuracy. Ability to manage multiple priorities in a fast-paced environment. Strong work ethic ERP experience (MYOB highly regarded) and intermediate Excel proficiency. Strong problem-solving, follow-up, and customer-focused approach. Team player and flexible approach to work How to apply: To be considered, please submit your CV and cover letter through the advertisement.