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Client growth & insight lead - customer success

Sydney
Nabla
Posted: 4 June
Offer description

* Understanding clients' marketing and sales strategies, their needs, business problems and opportunities for growth
* Helping clients to understand and define the business issue, understanding the project briefing and preparing hypotheses that can be explored.
* Delivering meaningful insights with actionable recommendations using data based on NielsenIQs contractual analytical commitments, ensuring the insights shared help clients develop strategies and measures to grow their businesses.
* Managing client expectations regarding required analyses and commitments to ensure client satisfaction, working closely with clients to align timelines, milestones and outcomes.
* Sharing strategic thought leadership with clients and the latest trends on FMCG and consumer behaviour.
* Acting as "Expert" on topics of strength (i.e.: pricing/promo, range, innovation, etc.)

Support account development via consultative selling

* Ensuring high standards of client satisfaction to support contract renewals in discussions between the client and the commercial team
* Identifying business opportunities with clients and demonstrate how NielsenIQ will be able to address these business needs.
* Supporting Commercial teams in client meetings when advanced client knowledge is needed to showcase NielsenIQ Capabilities
* Flexible working environment
* Volunteer time off
* LinkedIn Learning
* Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full ViewTM. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the

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