Overview
MedTech at Johnson & Johnson continues to innovate at the intersection of biology and technology. This role sits within the MedTech group and supports the Surgery and Electrophysiology (EP) businesses across Australia and New Zealand.
The Opportunity
A newly created role, the ANZ Service Coordinator & Technical Specialist, will support both the Surgery & EP businesses across Australia and New Zealand, primarily responsible for driving growth of service revenue by managing service contracts post sales opportunities including contract lifecycle renewals and efficiently coordinating service logistics, ensuring timely and effective management of all Surgery & EP service activities.
You will also be responsible for responding to customer enquiries and resolving customer complaints and work orders for capital equipment. You will be accountable for maintaining a high level of customer satisfaction through the timely and accurate processing of work orders, ensuring all issues are handled efficiently and to the highest standard.
About You
* Degree qualified in Engineering (Biomedical, Mechanical, Electrical Mechatronic, Robotic), or a Trade/Vocational Certified Service/Electrical Technician
* Proven experience in service coordination, sales, or operations within the healthcare or medical device sector
* Strong stakeholder management and negotiation skills, with a track record of successful collaboration across functions
* Analytical and strategic thinking, with the ability to develop and implement impactful service programs
* Excellent communication and organisational skills, strong attention to detail, and ability to manage multiple priorities
Why Choose Us
* Competitive remuneration package
* Continuous training and support
* Award-winning leadership development programs
* Inclusive, flexible, and accessible working arrangements
* Equal opportunity employer supporting diversity and inclusion
Our Benefits
* Up to 18 weeks of parental leave to support new parents
* 4 days of volunteer leave to give back to the community
* Option to purchase up to 2 weeks of additional annual leave
* Wellbeing Day to prioritise self-care
* Global Wellness Reimbursement of $780 per year
* Access to an Employee Assistance Program for personal and professional support
* Enhanced leave provisions for compassionate (caregiver) leave
* Life insurance coverage
* And much more...
Other Requirements
All applicants must have rights to work in Australia.
Required Skills
* Customer Service
* Interpersonal Communication
* Process Oriented
* Project Management
* Stakeholder Management
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