•Showcase your customer relationship skills
•SAP experience required, ordering parts & working with internal stakeholders
•Positive, approachable, and always ready to support the team
The Company
At Snowy River Caravans, we pride ourselves on delivering an unforgettable experience to our customers through the prestigious products and exceptional quality we offer.
Being part of a global company, we are experiencing a substantial level of rapid growth as we embark on this journey to become a top leader in the industry.
From humble beginnings, we have built a strong and passionate team that supports us in planning for future development.
We produce multiple brands including Snowy River and NewGen caravans.
The opportunity
We are looking for an enthusiastic, dynamic and motivated Customer Service Officer to communicate with customers, dealers and service agents to confirm part requirements and delivery timelines.
Key Accountabilities
Coordinate and process spare parts orders related to approved warranty claims
Communicate with customers, dealers, and service agents to confirm part requirements and delivery timelines
Ensure all warranty-related parts are issued accurately and in compliance with warranty policies
Maintain up-to-date records of all parts transactions in warranty management and inventory systems
Collaborate with the warranty and service teams to ensure smooth and timely resolution of claims
Interact with the purchasing team to source replacement parts and follow up on backorders or lead times
Provide basic technical advice and product knowledge support regarding part compatibility and usage
Track and manage warranty part returns and ensure correct processing of defective components
Assist in identifying recurring part issues to support product quality improvements
Support inventory accuracy through assisting with regular stock checks and system updates
Support the preparation of warranty and parts usage reports for internal review
What we are looking for
Previous experience in parts coordination, sales, or warranty administration
Solid understanding of inventory and order management processes
SAP Sales Order and or materials management experience
Strong communication and customer service skills
High attention to detail and accuracy in processing orders and maintaining records
Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and inventory/WMS systems
Ability to manage multiple tasks and priorities in a fast-paced environment
Problem-solving skills and ability to work collaboratively with cross-functional teams
What we offer
Market Competitive salary
Diverse and friendly working environment
Rewarding your efforts through a performance bonus program
Scheduled RDO program
Employee assistance program
Does this sound like you?
To register your interest, click APPLY now
An immediate start is on offer for the successful candidate.
Snowy River Caravans is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions.
We are committed to creating an inclusive work environment for all employees.
No agencies please, we have got this one
Role Type
Pay Rate
***** AUD – ***** AUD (Annum)
Company Overview
We pride ourselves in delivering ever better-quality and prestigious products to our customers and seek to be a leader in the industry.
We are part of a global company and are currently experiencing rapid growth and are developing our business for the future.
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