Job Opportunity
We are seeking a highly skilled and experienced professional to provide technical support to our Defence customer. The ideal candidate will possess strong organisational and problem-solving skills, with excellent written and oral communication skills.
The successful applicant will be responsible for managing and installing video conferencing equipment in the defence environment, conducting Audio Visual health checks, escorting sub-contractors across JSF Precinct, providing VTC and desktop support, obtaining classified briefing for Zone 5 tasking and Air Side access, capturing deliveries in CableSolve and Tamit, working with VIP customers to deliver premium onsite service, managing workload within the customer's services management tool to meet SLAs, resolving incidents and delivering service requests within SLAs, and updating records documentation to maintain ICT environment accuracy.
* Key Responsibilities:
* Manage and install video conferencing equipment in the defence environment.
* Conduct Audio Visual health checks.
* Escort sub-contractors across JSF Precinct.
* Provide VTC and desktop support.
* Obtain classified briefing for Zone 5 tasking and Air Side access.
* Capture deliveries in CableSolve and Tamit.
* Work with VIP customers to deliver premium onsite service.
* Manage workload within the customer's services management tool to meet SLAs.
* Resolve incidents and deliver service requests within SLAs.
* Update records documentation to maintain ICT environment accuracy.
Requirements
We're looking for someone with:
* High-Level Skills:
* Strong customer service, negotiation, and facilitation skills.
* Excellent written and oral communication skills.
* Strong organisational and problem-solving skills.
* Ability to work autonomously and under tight deadlines.
* Understanding of HSE practices and risk management.
* Commercial mindset in decision making.
* Compliance with timesheet and project booking practices.
* Willingness to travel interstate as required.
* Proficient in Telstra SOE applications and general PC applications and hardware.
What We Offer
* Performance-Related Benefits:
* Access to thousands of learning programs.
* Global presence across 22 countries.
* Purchased annual leave scheme.
* Additional Telstra day off.
* Additional 30% off Telstra products and services.
* Toolkit provided (laptop + mobile phone + plan paid for).
* Recognition of prior service for recent defense members.
* 4 weeks paid defense leave for Defense Reserve members.