Position Title: Inside Sales Executive – Office Supplies
Department: Sales
Reports To: Sales Director – ANZ
Position Purpose
The Inside Sales Executive drives revenue growth and customer retention by proactively engaging existing and new clients, selling office supplies and consumables solutions in the B2B market. The role is accountable for achieving monthly revenue and margin targets, maximizing share of wallet, building strong customer and vendor relationships, and maximizing customer experience.
Key Responsibilities
Revenue and Margin
* Execute structured outbound calling campaigns to generate new business and grow existing accounts.
* Meet or exceed monthly, quarterly and annual sales targets across revenue, margin and activity.
* Prepare accurate quotes and proposals.
* Support other sales executives to identify new equipment and software sales leads.
Account Management & Customer Retention
* Manage a defined portfolio of customers, ensuring consistent engagement and satisfaction.
* Analyse purchasing behaviour to anticipate needs and recommend relevant solutions.
* Maintain robust relationships through timely follow‐ups, proactive communication, and problem resolution.
* Support marketing programs and account growth initiatives.
Customer Service Excellence
* Respond promptly to inbound enquiries regarding products, pricing, and order status.
* Provide clear, accurate product information and guide customers through the purchasing process.
* Collaborate with logistics, procurement, vendors and customer service teams to ensure smooth order fulfilment.
Market, Product & Industry Knowledge
* Maintain up‐to‐date knowledge of office supplies categories, promotions, and competitive offerings.
* Monitor customer trends and provide insights to sales leadership and marketing.
* Engage in ongoing product and sales training to optimise skills.
Sales Administration & Reporting
* Maintain accurate and timely CRM records for all customer interactions, opportunities, and sales activity.
* Prepare weekly and monthly performance reports as required.
* Ensure compliance with pricing guidelines, sales processes, and company policies.
* Accurately load all sales orders into ERP / CRM systems.
Key Performance Indicators
* Achievement of revenue, margin, and activity targets.
* Customer retention and account growth performance.
* Accuracy and completeness of CRM data.
* Customer satisfaction and service quality metrics.
* Conversion rates for outbound campaigns and quotations.
Skills & Experience
Essential
* Demonstrated success in inside sales, telesales, or B2B account management.
* Strong communication, negotiation, and objection‐handling skills.
* Ability to build rapport quickly and maintain long‐term customer relationships.
* Proficiency with ERP systems and Microsoft Office applications, especially Excel and SAP S/4 Hana.
* Strong organisational capabilities with demonstrated time management skills.
Desirable
* Experience in office supplies, wholesale distribution, or similar product‐based industries.
* Understanding of corporate and government procurement processes.
* Experience working in outbound sales environments.
* Experience with SAP platforms.
Core Competencies
* Commercial Acumen: Understands customer needs, product value, and market dynamics.
* Customer Focus: Anticipates needs and delivers solutions to enhance customer experience.
* Resilience & Persistence: Maintains momentum in a target‐driven environment.
* Problem‐Solving: Quickly identifies issues and provides practical solutions.
* Collaboration: Works effectively with internal teams to deliver seamless service.
* Ethics: Aligns with company requirements for ethical behaviours.
* Time Management: Prioritises based on customer need, commercial outcomes and available information.
Work Environment
This is an office‐based role in Sydney, Australia with focus on phone and digital communication. The position requires consistent engagement with customers, use of ERP, email and telephony systems, and collaboration with cross‐functional teams. Hybrid work arrangements may be available depending on business needs.
Candidates and Diversity
Pitney Bowes Australia is committed to providing an inclusive and equitable workplace. We value the diversity of our people and the contribution that different backgrounds, perspectives and experiences bring. Applications from Aboriginal and Torres Strait Islander peoples are warmly encouraged.
Benefits & Opportunities
* Opportunity to grow and develop your career.
* Inclusive environment that encourages diverse perspectives and ideas.
* Challenging and unique opportunities to contribute to the success of a transforming organization.
* Comprehensive benefits globally (PB Benefits and Wellbeing Programs).
Equal Opportunity
Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.
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