Job Title: Service Operations Director
A challenging leadership role has become available within our team, with responsibility for delivering exceptional customer experiences and driving business growth. We are seeking a highly skilled and experienced individual to lead our Front of House operations.
Job Description
We are looking for a talented and charismatic leader who can inspire and motivate our teams to deliver outstanding service and achieve our business objectives. As Service Operations Director, you will be responsible for leading by example, clearing tables and jumping behind the bar to demonstrate your commitment to excellence.
You will also be responsible for mentoring your venue teams to deliver exceptional customer service, cultivating a fun-first culture, and supporting the General Manager in ensuring the success of the Front of House teams. This will involve maintaining the right balance between financial focus and operational excellence, as well as managing labor costs and COGs to maximize profitability.
In addition, you will be responsible for championing excellence in the amusement department, running the Redemption Store, keeping up with maintenance, cleaning, and encouraging customers to get involved in the fun. You will also need to encourage up-selling and ensure marketing promotions are being effectively managed to maximize profitability.
Finally, you will be responsible for running excellent events and functions, giving our clients the best in-venue experience possible, recruiting and selecting exceptional team members, and being a loud and proud brand ambassador, ensuring our venues look their very best, the atmosphere is set, and that our guests keep coming back for another slice of the action.
Required Skills and Qualifications
* Proven track record of delivering exceptional customer experiences and driving business growth.
* Excellent leadership and management skills, with the ability to inspire and motivate teams.
* Strong communication and interpersonal skills, with the ability to build relationships with stakeholders.
* Ability to work in a fast-paced environment and prioritize multiple tasks.
* Highly organized and proactive, with a strong attention to detail.
* Ability to analyze data and make informed decisions.
* Familiarity with labor laws and regulations.
Benefits
* Competitive salary and benefits package.
* Opportunities for career advancement and professional development.
* Bonus structure based on performance.
* Free meals and drinks while on duty.
Others
Please note that this is a full-time position, working 5 days a week, with flexible hours. The successful candidate will be required to undergo a comprehensive training program before starting in the role.
We are an equal opportunities employer and welcome applications from all qualified candidates. Please submit your application, including your CV and cover letter, to us. We look forward to hearing from you!