Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Employment Type: Permanent. Closing Date: 14 June 2026 11:59pm.
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
What You'll Be Doing
* Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
* Be the Go‐To Tech Expert: Stay up‐to‐date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
* Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits
* 12% Superannuation
* 10% Variable Remuneration (first 2 months guaranteed while you learn on board)
* Generous discounts: 30% off Telstra services and exclusive offers with over 240 brands and partners.
* Leave Options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
* Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program.
* Flexibility: Flexible working hours and a supportive approach to parental leave.
* Recognition & Rewards: Monthly performance rewards and a range of recognition programs.
* Inclusive Culture: Diverse and inclusive team where everyone's unique perspective is valued.
Is It You – We're Looking For?
* Great Communication Skills – natural at connecting with people and making their day better.
* Solution‐Oriented Approach – thriving when you think on your feet and tailoring solutions.
* Sales Drive – motivated to achieve and exceed sales targets and KPIs.
* Passion for Learning – eager to grow and develop skills in a dynamic environment.
* Resilience and Positivity – a can‐do attitude, even when busy.
* Customer‐Facing Experience – previous experience is a plus, but enthusiasm will be taught.
Accessibility Support
If you require accessibility support or adjustments during the recruitment process, please send an email to .
EEO Statement
We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.
#J-18808-Ljbffr