Are you looking for an opportunity to work in case management? Are you committed to cultural competency and the respectful and positive engagement with First Nations clients and communities? Community Corrections is responsible for supervising adults subject to Community Based Orders and/or Parole. We aim to protect the community and reduce re-offending by supervising clients and supporting them to achieve meaningful change. The Northern Region is committed to diversity, professional maturity and creativity in a complex and evolving practice of Human Services. This offers a variety of environments and opportunities for people seeking diversity and opportunities to explore some of the most beautiful scenery in Australia. The District Offices are located in Mackay, Townsville & Mt Isa.
We are seeking two permanent full-time Senior Case Managers to join our Mount Isa team.
Job details
* Position status: Permanent
* Position type: Full-time
* Occupational group: Community Care
* Classification: PO3
* Workplace Location: North West Qld
* Job ad reference: QLD/690395/26
* Closing date: 12-Jun-2026
* Yearly salary: $102,817 - $111,975
* Fortnightly salary: $3,941.00 - $4,292.00
The Senior Case Manager ensures a high level of community safety through the effective case management of clients within the community addressing their assessed risks and needs.
You will play a vital role in protecting the community. Working as part of a dedicated team, you will act as an agent of change to address offending behaviour and encourage rehabilitation, making our communities safer.
Experience & Skills
* Able to demonstrate experience working within a legislative framework that underpins a core service delivery area.
* Able to work self-sufficiently and be confident in your own professional discretion, reasoning, judgement and decision making skills prior to seeking management validation.
* Able to demonstrate previous experiences of fostering a new relationship and receiving positive reinforcement in return to demonstrate the relationship was well developed.
* Communicate professionally and engage with respect with colleagues, offenders, management and stakeholders. Experience in working collaboratively with people from diverse cultural backgrounds.
* Ability to embrace diversity and maximise the whole range of skills and differences available within the workforce.
Qualifications, Professional Registration, Conditions and Other Requirements
* Possession of a degree relevant for the human services or criminology fields such as Law, Justice, Humanities, Psychology, Social Sciences, Social Welfare, Health, Education, Business and Aboriginal and Torres Strait Islander Studies.
* Individuals employed on a permanent or temporary basis will be required to complete Certificate IV in Correctional Practice (Community). All activities and assessments associated with the Certificate IV are to be completed within 12 months of commencing their employment, and certification achieved within 18 months.
* The incumbent may be required to travel on official business, and possession of a C class licence is required and will be mandatory in specific locations where it is identified as essential by the hiring panel.
Incentives
* An attractive salary package including 12.75% superannuation and annual leave loading.
* Locality Allowance and rural & remote incentives (for eligible locations).
* Industry-leading training & support as well as promotional & development opportunities.
* Family support through parental leave & flexible working arrangements.
* Benefit from competitive remuneration & employment terms & conditions.
* Gain the satisfaction of working in a professional workforce committed to quality service delivery in the community.
We Are Looking For People Who
Relationships-focused, with strong stakeholder engagement, communication, written and time management skills – and committed to great customer service. You will join an organisation committed to creating diverse, inclusive, connected, capable and supportive workplaces.
Applications remain current for 12 months.
Job Ad Reference: QLD/690395/26
Closing Date: Friday, 12th June 2026
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Two positions available.
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