What you'll do
* Provide high-quality, confidential administrative and secretarial support to BTS managers and other senior officers.
* Coordinate the staging of meetings, functions, conferences and training activities. Includes generating agendas; collation and distribution of papers; recording, writing and distribution of minutes; and organising resources and catering.
* Use knowledge and data retrieval skills to respond effectively to enquiries and complaints from clients and staff, either in person, by telephone, or through written correspondence. The position is responsible for re-directing/escalating customer requests as appropriate, including response to urgent situations, and for screening operational areas from unnecessary interruption.
* Carry out day-to-day administrative and operational support activities to support effective delivery of client services. May include reception, switchboard, receipting deliveries and requests for service, maintaining information and records systems, distributing mail, managing office supplies, assisting pack / dispatch activities, processing of paperwork/claims, routine purchasing, and staff travel booking.
* Use and provide support to others in the use of standard office software (word processing, spreadsheets, email) and specialised software systems, for example: Quality Information System (QIS), ECRI-AIMS, BTS Net Apps (BNA), and S/4HANA.
* Comply with quality system requirements and participate in quality improvement, including: managing quality system events; performing quality control procedures; writing / updating duties manuals and other quality documentation; identifying opportunities for improvement.
About you
We are searching for someone who has:
* Ability to undertake a range of client service and administrative duties while balancing work priorities and meeting deadlines with minimal supervision.
* Ability to work effectively both independently and as part of a multidisciplinary team in a changing workplace.
* Competence, efficiency and attention to detail in the use of computers and contemporary software packages, including keyboard skills, word processing, spreadsheets and databases.
* Ability to communicate and liaise effectively with internal and external clients, including the ability to respond effectively to enquiries either in person, by telephone, or through written correspondence.
* A commitment to continuous quality improvement.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes:
Competitive salaries
* 12.75% superannuation
* 17.5% leave loading
Employee wellbeing
* Access to 24/7 confidential employee support providers and counsellors including for immediate family members
* Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
* Career progression with more than 300 diverse career pathways and career support to take you further!
* Access to a variety of programs and initiatives to support training and career growth.
* Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.