Join Qantas in our brand‐new Product and Innovation Centre located in Adelaide to help meet evolving consumer needs by enabling agile teams to deliver faster, more adaptive solutions that prioritise customer value, continuous feedback, and innovation at every stage of the product lifecycle.
As a Product Designer, you'll play a pivotal role in leading the end‐to‐end design and delivery of innovative mobile experiences. You'll transform complex customer and business challenges into clear, actionable solutions that delight our customers and drive real business value. This is a hands‐on opportunity, where you'll be involved in every stage—from discovery and research, through planning and execution, to delivery and ongoing iteration. Working closely with our Product and Engineering teams, you'll define problems, explore creative solutions, and help bring outstanding outcomes to life. If you're passionate about crafting exceptional mobile experiences and thrive in collaborative environments, we'd love to hear from you!
We're looking for a strong collaborator and influencer who thrives in a squad environment and can engage effectively with stakeholders. You'll facilitate workshops, champion our design system, and ensure every solution meets Qantas' brand, accessibility and quality standards. Leveraging AI‐enabled tools, you will drive efficiency and innovation in design activities, including insight synthesis, exploration, prototyping and seamless hand‐over.
We're keen to meet designers who are curious and hands‐on with AI in their workflow. If you've played around with the latest AI‐powered design tools, or have fresh ideas for using AI to spark creativity, speed up prototyping or make delivery smoother, you'll fit right in. Show us how you've used AI to improve your creative process or enhance user outcomes—we're excited to see your practical approach and innovative thinking.
You'll have:
* 5+ years of experience in Service Design, UX, UI, CX, and/or a similar role.
* Tertiary qualification in Design, Human‐Centered Design (HCD), or a relevant field.
* Understanding of design for native apps, conversational interfaces and other digital platforms.
* Strategic thinking to deliver innovative outcomes aligned with brief and brand.
* Ability to focus on objectives and deliverables at both technical and creative levels, always user‐centric.
* Experience developing and promoting a product vision collaboratively.
* Some experience in concept development, wireframing, persona creation, user stories and user testing.
* Some experience working with and creating user interface design patterns.
* Experience of modern frameworks and rituals: Lean, Design Thinking, Scrum, Kanban.
* Knowledge of usability and accessibility standards, including WCAG 2.0 AA.
* Experience using modern industry tools such as Miro, Figma, Lovable, ClaudeCode, Cursor and Adobe Creative Suite; collaboration tools like JIRA and Confluence.
* Practical experience using AI tools to streamline design hand‐over to developers and generate code (e.g., Figma's AI plugins, ClaudeCode, Cursor, Lovable).
* Demonstrated logical reasoning and sound decision‐making, including numerical analysis.
* Ability to identify and address flawed logic and resolve errors.
* Ability to solve high‐impact design challenges in large, complex organisations.
* Strong facilitation skills, with a track record of successful outcomes.
* Ability to communicate design concepts to stakeholders, adapting to the audience.
* Demonstrated knowledge of current digital design standards and industry trends.
Benefits
* Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
* Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
* Access discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
* Support for mental health, our interactive wellbeing app, and your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
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