At Evotix, we're transforming the way businesses approach health, safety, and wellbeing. Our team thrives on bold ideas, celebrates diversity, and embraces the power of collaboration.
Here's why you'll love working with us:
* Innovative Environment: Be part of a team driving the future of scalable and secure SaaS solutions.
* Collaboration & Growth: Work with cross‐functional teams and mentor others while advancing your own skills.
* Flexibility: Enjoy the freedom of remote work while contributing to a global impact.
* Your Birthday Off: We believe birthdays are special! Celebrate your day relaxing, spending time with loved ones, or doing whatever makes your day extraordinary.
* Support for You: Quarterly wellness days and access to our Employee Assistance Program, including mental health, legal, and financial guidance.
* Recognition & Impact: Make a tangible difference by delivering secure, high‐performing products that empower businesses worldwide.
* Values‐Driven Culture: Join a company that prioritizes integrity, collaboration, and continuous improvement.
The Role
Deliver exceptional technical support, optimize system performance, and drive operational excellence! Are you a skilled technical professional passionate about solving complex issues and ensuring seamless system performance?
At Evotix, we are looking for a Support Analyst responsible for deploying, maintaining, and monitoring high‐load web applications while troubleshooting critical issues using tools like Linux, Windows, MS SQL Server, and AWS/AWX. In this role, you will work closely with internal and external stakeholders to turn technical challenges into streamlined solutions.
What You'll Do
Technical:
* Provide technical support for the software package(s) developed by the company and its supporting technologies in hosted and client‐hosted environments.
* Deploy, maintain, improve, and monitor high‐load web applications.
* Utilize problem‐solving skills and experience in analysis across a range of technologies such as Linux, Tomcat, Apache, Windows, MS SQL Server, and AWS/AWX.
* Help manage and respond to monitoring systems to ensure the systems meet performance and availability as per SLA expectations.
* Perform responsive application troubleshooting using log analysis, SQL Server analysis and other relevant tools on Linux, Windows and the application suite.
* Problem‐solve complex issues by collaboration and effective research.
General:
* Assist in maintaining technical documentation, FAQ's and knowledge bases.
* Work within defined standards and procedures to ensure security and integrity of data and systems are maintained.
* Assist in the training of other team members as appropriate.
* Work closely with Helpdesk, Developers, Business Analysts and clients to resolve complex application issues.
* Provide a high level of communication and participate in client support directly.
* Work independently on assigned tasks and prioritize effectively.
* Effectively manage and reasonably set internal and external client expectations.
* Be effective, responsive, responsible, accountable and methodical in a live production environment.
What You Bring
* 1–3 years of knowledge and experience on the technical skills specified above OR professional IT related qualifications.
* Dynamic & highly motivated individual capable of high participation in a skilled technical team in a high‐growth, rapidly scaling business and systems environment.
* Basic understanding of scripting and/or object‐oriented programming.
* Basic relational database concepts and skills. MSSQL preferred.
* Basic Windows and Linux operating system concepts & skills. Understanding of key system administration concepts & tasks.
* Basic knowledge of how web‐based applications are built and what the usual network interactions and dependencies are.
* Strong problem‐solving skills.
* Self‐starter who takes initiative and accepts personal accountability.
* Ability to prioritize, respond and follow‐up to issues in a timely & appropriate manner.
* Candidates must be eligible for baseline security clearance / Australian citizenship.
Please note that Evotix is unable to offer visa sponsorship. You must have the legal right to work in the country where the role is based at the time of application.
Interview Process
We aim to keep our interview process transparent, fair, and respectful of your time. While steps may vary slightly by role, you can typically expect:
* Initial chat: A conversation with a member of our Talent team to learn more about your background, motivations, and answer any initial questions.
* Predictive Index (PI) assessment: A behavioural and cognitive assessment designed to better understand your working style and how you approach problem‐solving.
* Hiring Manager interview: A role‐focused discussion exploring your experience, skills, and how you approach real‐world scenarios relevant to the role.
* Final interview: A conversation with key stakeholders to dive deeper into collaboration, alignment, and mutual fit.
* Offer: If successful, we'll move quickly to share an offer and next steps.
We're happy to make reasonable adjustments at any stage of the process — just let us know what you need.
Ready to Make a Difference?
If you're a bold, results‐driven leader who thrives on challenges, loves scaling success, and is passionate about making a difference — we want to hear from you!
Thank you for your interest. Please note we are not seeking support from external recruitment agencies at this time. Direct applications from candidates are warmly welcomed.
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