Overview
Are you looking for a meaningful Government role helping everyday Aussies?
We are currently looking for customer-centric, Australian Citizens to join our team. We represent Services Australia in our Tier 1 Digital Support team and provide comprehensive training and development opportunities.
Responsibilities
* Handle a mix of inbound and outbound calls, assisting customers with their enquiries.
* Use effective communication skills to build rapport and provide engaging customer experiences.
* Be flexible with hours to ensure availability when customers need us.
Qualifications
* Must be based in Perth.
* Must be an Australian Citizen.
* Ability to work full-time in office at our Troode Street location.
* Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
* Strong computer literacy and multi-tasking abilities.
* Self-motivation and a desire to push yourself to new heights.
* Openness to learning new skills, implementing them, and celebrating successes.
* Resilience and the ability to perform at your best.
* A solution-oriented mindset, always ready to solve problems.
* Full-time permanent role.
* Salary is $55,000 + superannuation.
* Roster Monday–Friday 7am–7pm.
Benefits & Additional Information
* Career growth with ongoing professional development and fully paid, comprehensive training.
* Supportive team environment with regular social interactions and mentorship from managers and senior team members.
* Recognition programs, awards, and discounts on health insurance.
* Flexible schedule options where available.
Legal and Compliance
TSA Group is committed to building a diverse and inclusive workplace. Applications from all qualified candidates are welcome. This opportunity is exclusively for Australian citizens. If you are Indigenous, you are encouraged to apply.
If you are Indigenous and would like support with your application, please contact tsatalent@tsagroup.com.au for assistance.
Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.
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