Partnerships & Member Experience Manager
Overview
TurfStar connects fans with real racehorses through a digital experience that’s easy to access, exciting to follow, and built around community, competition, and real rewards. Our platform blends digital ownership of real racehorses with exclusive perks, behind‑the‑scenes access, and a fresh, modern fan experience.
We’re looking for someone who already knows the horse racing landscape — whether you’ve worked at a racing club, a wagering company, a syndicate, racing media, or any part of the industry. That’s essential. This role relies on industry knowledge, established networks, and genuine enthusiasm for the sport.
Your job is high‑impact: build partnerships, strengthen relationships with trainers, owners, racing clubs and industry stakeholders, and deliver standout experiences for our members. You’ll help turn TurfStar from an app into a true racing community.
Key Responsibilities
Partnerships
* Build, manage, and grow partnerships across racing clubs, wagering operators, trainers, owners, hospitality venues, entertainment brands, and experience providers.
* Negotiate deals that deliver exclusive perks, access, and value to TurfStar members — while driving measurable commercial upside for the business.
* Identify new partnership opportunities and activate them quickly, with a focus on impact, scalability, and revenue potential.
* Maintain strong relationships with industry stakeholders — trainers, owners, clubs, media, and commercial teams — ensuring long‑term value for both TurfStar and our partners.
* Track partnership performance, user engagement, and commercial outcomes to maintain a clear understanding of what’s working and what delivers the most value.
* Own the delivery of TurfStar’s perks and experiences: race‑day access, VIP events, behind‑the‑scenes moments, bonuses, and rewards — all designed to boost member satisfaction and platform value.
* Be the relationship manager for high‑engagement users (not customer support — purely perks, engagement, and community).
* Turn user insights into better experiences, new reward concepts, and stronger engagement loops that drive retention and repeat activity.
* Shape the TurfStar member community — excitement, connection, and belonging — with clear metrics around engagement, repeat usage, and user sentiment.
* Connect perks and experiences directly to platform activity — such as app logins, referrals, and ongoing engagement — ensuring every initiative delivers clear, measurable impact.
Industry Engagement
* Represent TurfStar at race meetings, events, and partner activations — always with an eye on relationship‑building and commercial opportunity.
* Stay across industry trends, sentiment, and opportunities that can be turned into value for users or revenue for the business.
* Act as our “boots on the ground” across the racing world — constantly opening doors that lead to member perks, brand visibility, and new commercial pathways.
What We're Looking For
* Experience within horse racing, sports wagering, racing clubs, syndicates, bloodstock, racing media, ownership platforms, or racing‑related commercial roles.
* A genuine passion for racing — you follow the sport, understand the culture, and enjoy being part of the industry.
* Strong relationship‑building skills and solid (or developing) networks in the racing world.
* Experience in partnerships, business development, marketing, events, hospitality, or membership/community management.
* A basic understanding of mobile app technology and how partnerships and experiences connect back into a digital platform.
* High organisation, attention to detail, and a proactive mindset.
* A natural communicator — confident on the phone, in person, and at events.
* The ability to work independently, move quickly, and think creatively.
Why Join TurfStar?
* Be part of a sports‑tech brand bringing new energy into racing.
* Own the partnership and experience ecosystem end‑to‑end.
* Work in a small, ambitious team where ideas are executed fast.
* Significant career growth as the platform expands nationally.
* Access to unique racing experiences, partner events, and industry opportunities.
* Play a direct role in shaping the next generation of racing fans.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Business Development and Sales
Industries
Entertainment Providers
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