We are seeking a strategic and forward-thinking Account Manager Lead to strengthen partnerships with our customer agencies and ensure the delivery of high value, fit‐for‐purpose digital and ICT services for our business unit, Information and Technology Partners (ITP).
ITP is hosted by the Department of Primary Industries (DPI) and delivers information technology and information management services to 7 government agencies. Our purpose is to provide effective and innovative services as a trusted, strategic partner distributing smart, secure and seamless solutions. We connect people, processes, information and technology to deliver better outcomes for Queensland.
Opportunity
As our Account Manager Lead you will lead the strategic relationship between ITP and partner agencies for an assigned portfolio, supporting alignment with partner long‐term goals and objectives. You will maintain a strong understanding of partner agencies' digital/ICT priorities, ensuring service proposals and account plans are aligned, while identifying opportunities to optimise ICT investment and maximise operational outcomes.
Responsibilities
* Drive high‐impact negotiations with senior stakeholders and vendors to achieve mutually beneficial results.
* Develop and implement strategic account plans that maximise the value of ITP for partner agencies.
* Develop and present clear, concise, and actionable submissions, proposals, reports, and briefings related to ITP services and products to support informed decisions.
* Provide trusted, high‐level advice on ICT strategy, risks, and opportunities to senior stakeholders.
* Lead and coordinate Account Managers across a portfolio, fostering a high performing, inclusive culture through coaching, mentoring and knowledge sharing.
* Provide oversight to resolve escalations related to strategically important initiatives, using relationships and influence to reduce friction, overcome challenges, and keep delivery on track.
* Actively participate in identifying and implementing continuous improvement and AI enablement opportunities in account management processes, tools and templates.
* Champion a customer experience (CX) mindset, embedding service excellence into everything ITP delivers.
Qualifications
* Demonstrated leadership in building and sustaining trusted relationships with senior leaders across complex stakeholder environments, influencing outcomes without relying on formal authority.
* Experience in championing and embedding a customer experience (CX) mindset, using feedback and regular review rhythms to improve service experience and outcomes.
* Applied strong business acumen to translate organisational priorities into practical ICT proposals and account plans that maximise value, benefits and operational outcomes.
* Successfully negotiated complex outcomes and resolved competing customer and internal priorities through clear options, trade‐offs and documented agreements.
* Produced decision‐ready communication that is clear, concise and actionable, enabling informed decisions on ICT services, risks, dependencies and initiatives.
* Demonstrated leadership in developing others through coaching and performance expectations, build capability and knowledge sharing, and role‐model ethical and accountable behaviours under pressure.
Benefits
* Attractive salary + 12.75% super
* Work‐life balance flexibility and support you need to thrive, with up to 50% WFH
* Follow your path wherever it leads with our learning and development opportunities
* Work with passion and purpose
* Have a tangible impact, for today and tomorrow
* Enjoy interesting, diverse work
* Enjoy role clarity and role autonomy
* Be part of our one, diverse DPI
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