Overview
JobDescription : We are looking for a highly organised and proactive HR Administration Officer to play a key role in ensuring our day‐to‐day HR Administrative operations run effectively, accurately and in line with relevant legislation, policies and procedures. This is a central role within the HR team, supporting colleagues across the organisation and helping to deliver a high‐quality HR service.
Responsibilities
* Co-ordinate and manage the HR Administration team to deliver a customer focused and high quality HR service
* Act as the main point of contact for HR administrative queries, providing clear and confident advice and guidance and manage the HR Helpdesk.
* Maintain and update HR systems and employee records, ensuring accuracy and compliance.
* Support the administrative elements of the wider HR function including identifying and implementing process improvements.
* Use initiative to manage workload, make informed decisions and escalate issues when appropriate.
About You
You should have a proactive and professional approach to your work and be confident taking ownership of tasks. You will be comfortable working independently, while also knowing when to seek advice and collaborate with others.
We are looking for someone who has:
* NVQ Level 3 in Business Administration (or above) and/or equivalent experience working in a busy administrative environment.
* Excellent organisational skills and exceptional attention to detail.
* Ability to manage and motivate team members
* Strong communication abilities, both written and verbal.
* The capacity to problem‐solve, prioritise and multi‐task effectively.
* A proactive mindset and a commitment to delivering high‐quality work.
* Proficiency in IT skills using Microsoft Office applications including Teams and Excel
Relevant Information
The HR Administration team provides administrative support to all areas of the Council, including Recruitment, onboarding, preparing contracts of employment, changes to contracts, administering leavers, maintaining relevant parts of the HR information system, contributing to project work. There is a requirement for regular communication with employees at all levels across the various service areas, either in person, via Teams/phone call or through email.
Hours of work are 37 per week, Monday to Friday.
This is a hybrid working role (a minimum of 2 days per week working in the office).
As well as a good salary, we offer a career grade average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
Contact and Application
For more information about this role please contact the following people:
Emma Johnson (she/her) on emma.johnson@ipwich.gov.uk (until 05.06.26)
Kirsty Thorndyke Jones(she/her) on kirsty.thorndyke@ipswich.gov.uk (until 12.06.26)
Christine Spittlehouse (she/her) on Christine.spittlehouse@ipswich.gov.uk (from 13.06.26 to 21.06.26 only)
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
The interview process will comprise of psychometric testing, assessment activity and a competency based interview and will take place week commencing 29th June 2026.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications
Please note CVs are not accepted.
Address
Ipswich Borough Council
Ipswich Borough Council, Grafton House, Russell Road
Ipswich
IP Ipswich
IP1 2DE
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