Who we are
National Disability Support Partners (NDSP) Plan Managers is part of the My Plan Manager Group (MPMG).
Our values are grounded in compassion knowledge and innovation delivering plan management services in a fun and trustworthy environment.
As an independent and NDIS registered plan manager were here to take the stress out of managing your NDIS funds so you can focus on what matters most.
Our Plan Management expertise allows you to live your life while we take care of claims payments and the administration of your NDIS plan.
Maintain full choice and control over your service providers.
Access a skilled team with extensive NDIS and accounting experience.
Enjoy open and transparent communication between NDSP you and your providers.
Benefit from fast and reliable payment processing.
Our Commitment At NDSP we have a strong commitment to our values and strive to reflect these in everything we do :
Our People We foster a workforce and culture that values teamwork excellence innovation and fun.
We will create an environment where people want to work and
are proud of the contributions our team makes every day.
Our Clients Were genuine kind and compassionate in everything we do.
We respect the rights safety and dignity of all people living with disability and we value
the importance of our role in their journey.
Our Company Were knowledgeable and deliver expert service in all that we do.
We meet our obligations under the NDIS Code of Conduct relevant legislation
and UN Convention on the Rights of Persons with Disabilities to ensure we maintain elite standards of professionalism.
Our Communities We believe in valuable citizenship and giving back to the communities were part of.
Were proud to be a carbon-neutral business and committed to
building a sustainable future.
About the role
What you will be doing
The primary purpose of the Community Engagement & Partnerships Manager is to contribute to the growth of NDSPs client base by creating a pipeline of new plan management clients.
This is done by building relationships with and promoting the services of NDSP Plan Managers to external stakeholders including :
Support Coordinators
Psychosocial Recovery Coaches
Local Area Coordinators & Early Childhood Partners
NDIS Service Providers
NDIS Participants and their immediate Circles of Support
Community Groups within the sector
The role will also support an empathetic and effortless on-boarding experience for clients and stakeholders joining the NDSP Plan Managers Community is achieved.
Who you will work with internally
National team of Community Engagement & Partnerships Managers
NDSP Plan Managers Welcome / Onboarding Team
Internal My Plan Manager Group / NDSP Plan Managers department stakeholders
What youll do
Reporting to the National Community Engagement & Partnerships Manager youll be :
Achieving the KPIs associated with the Community Engagement & Partnerships Team including activity levels and new client growth targets
Developing and implementing NDSP Plan Managers Client Acquisition Strategy at a tactical level relevant to the market area
Working with industry community and grass roots organisations to develop a pipeline of client referrals
Ensuring that established relationships are maintained with External Stakeholders
In conjunction with other areas of the business acting as the escalation point for Referral Partners (Support Coordinators etc) should their issues need resolution.
Work closely with the Operations Team to ensure that client and partner expectations are met
Monitoring and providing the organisation with feedback about competitor activity
Overcoming hesitations that Referral Partners in the sector may have in referring NDSP Plan Managers services.
As well as hesitations that NDIS participants may have in signing up
Ensuring exceptional client service is always delivered throughout all interactions
At times support with onboarding new clients into the NDSP community
Identifying opportunities for continuous process improvement to the customer service experience
Performing all duties in compliance with the NDIS regulatory framework
About you
To be our next Community Engagement & Partnerships Manager youll have :
Experience in working within Disability Sector and knowledge of NDIS desirable but not mandatory
3 years of experience in a Business Development and Client Relationship Management / Account Management role(s).
Experience in sectors such as Disability
Allied Health Insurance or Financial Services desirable
Excellent verbal public speaking and written communication skills
Strong relationship building skills with an empathetic and person-centred approach to internal team and external customer interactions
The ability to plan and activate local area marketing strategies
Demonstrated ability to deliver an exceptional customer centric experience
Excellent communications skills in both verbal and written forms
Ability to effectively manage Account Management based enquiries and complaints through to resolution
Ability to initiate build and maintain collaborative and effective partnerships across all organisational levels
High level literacy and numeracy skills with IT expertise; Office 365 CRM and databases
What behaviour you display when working
Strong client-centred service excellence ethos
Commitment to supporting people to achieve goals and be empowered to have greater quality of life choice and control
Organised self-driven with a strong sense of accountability and ownership of tasks
Promotes teamwork and is team success orientated
Demonstrates high level of agility and resilience
Well-developed problem-solving ability adept at finding creative solutions to challenges
Ability to be flexible and adaptable to be able to respond to continual changing priorities
Whats on offer
As one of Australias largest providers of NDIS plan management services were offering :
A fast-paced environment within an equally fast-growing industry
The ability to make a real difference to the disabled community and ecosystem
To work for a company that is at the heart of community and innovation
Get experience working with a team of experts across sales marketing customer success operations and finance
To work for an award-winning technology company backed by a premium VC organization
The opportunity to develop your career and make a real difference to the commercial and community success of NDSP Plan Managers / MPM Group.
We embrace equal opportunity and we thrive on it!
At NDSP Plan Managers we dont just accept difference we celebrate it we support it and we thrive on it for the benefit of our clients our team and our work.
Were proud to be an equal opportunity employer that embraces diversity.
How to apply
If youd like to apply for this role please click the apply now button and follow the prompts.
For a confidential conversation about this role please contact recruitment via email
Required Experience
Manager
Key Skills
Business Development
Employee Orientation
Public Health
Account Management
VersionOne
Conflict Management
Project Management
Relationship Management
Team Management
Customer relationship management
Human Resources
Public Speaking
Employment Type
Employment Type: Full-Time
Experience
Experience: years
Vacancy
Vacancy: 1
Monthly Salary Salary
Monthly Salary: ***************
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