Case Management Lead – The University of Tasmania
About the Opportunity
We are seeking an experienced and highly credible professional to establish and lead a newly created Case Management function. This is a recently established role following a strategic redesign of our People, Workplace and Wellbeing division. The role will play a central and strategic position in how the university manages employee matters, ensuring they are handled with consistency, fairness and sound judgement, while supporting all parties through complex and often sensitive situations.
Key Responsibilities
* Establish and lead a new institution‐wide employee relations case management function
* Support people and leaders through challenging situations with care and sound judgement
* Oversee employee case management and injury management frameworks, building maturity in systems, processes and leadership capability
* Design and embed a mature, institution‐wide employee relations case management framework while working hands‐on across a range of sensitive and high‐risk matters
* Act as a key escalation point and trusted advisor, partnering closely with business partners, workplace relations, legal and senior leaders to navigate complex situations and achieve balanced, respectful and defensible outcomes
Qualifications & Experience
* Extensive experience managing high‐risk employee relations matters, including misconduct, grievances and performance issues
* Demonstrated expertise in conducting procedurally fair workplace investigations, producing clear, defensible findings and recommendations
* Strong judgement and risk assessment capability, with the ability to manage matters involving significant legal, reputational and industrial risk
* Proven experience designing and embedding case management frameworks, systems and quality assurance processes at an organisational level
* Deep knowledge of Australian employment legislation and industrial frameworks, and the ability to apply these in complex and nuanced situations
* Experience acting as a central escalation point, providing authoritative advice and influencing decision‐making at senior levels
* Highly developed stakeholder engagement skills, including the ability to advise, challenge and support senior leaders and engage effectively with unions and external stakeholders
* Demonstrated ability to build capability in others, through coaching, training and guidance in case management practice
* Experience leading or contributing to trauma‐informed practice and sensitive case environments
Benefits
* Appointment at HEO 10 with a total remuneration package up to $163,281, comprising base salary within the range of $137,494 to $139,557 plus 17 % superannuation
* 26 weeks paid parental leave for primary care givers
* Health and fitness membership options
* Accommodation and car hire discounts
* Health insurance and banking benefits
* Novated leasing
Equal Opportunity Employer
To be eligible for this position, you must be an Australian citizen, a permanent resident or hold a current valid visa that allows you to fulfil the requirements of the role.
Commitment to a Safe and Inclusive Workplace
Employment history and police checks may be conducted as part of the selection process.
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