Gym Receptionist / Member Consultant
Ironforge Fitness – Blackburn, VIC
Ironforge Fitness is looking for a confident, reliable and well‐presented Gym Receptionist / Member Consultant to join our team.
About Us
Ironforge Fitness is a unique gym based in Blackburn, known for its strong brand, energetic atmosphere, and commitment to delivering a high‐level member experience.
About the Role
Your responsibilities will include:
* Greeting members and guests in a warm and professional manner
* Handling front desk enquiries in person, by phone, and online
* Assisting with new membership enquiries, tours, and sign‐ups
* Delivering excellent customer service to members
* Managing bookings, basic administration, and system updates
* Keeping the reception area clean, organized, and presentable
* Supporting club promotions, member communication, and day‐to‐day operations
What We're Looking For
* Strong communication and people skills
* A friendly, confident, and professional manner
* Excellent reliability and punctuality
* Previous experience in reception, customer service, retail, hospitality, or sales
* Australian work rights are required for this position
* A minimum of 1 year's previous experience in customer service is required
* Confidence speaking with current people and handling enquiries
* Good organizational skills and attention to detail
* A proactive attitude and willingness to take initiative
* The ability to work well both independently and as part of a team
* Experience in a gym, fitness, retail, hospitality, or membership‐based environment (Highly Regarded)
* Sales or customer conversion experience
* Confidence giving tours and speaking about memberships
* Social media or content experience
Hours & Availability
This is a casual role with approximately 12 to 20 hours per week. Shifts are generally 4 hours each and are rostered across:
* Monday to Friday
o 9:00am–1:00pm
o 1:00pm–5:00pm
o 5:00pm–9:00pm
* Weekends
o 10:00am–2:00pm
Applicants must have genuine ongoing availability for at least 3 shifts per week. Evening and weekend availability is highly preferred.
Additional Benefits
* Weekend shift allowance
* Performance bonus opportunities
* Opportunity to grow within the business
* Work in a unique and energetic gym environment
* Staff benefits included
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