Job Title: Scheduler and Operations Coordinator
About the Role:
* The primary responsibility of this role is to create, manage and maintain efficient schedules for Home Care Workers in the Lismore area.
* Ensure that clients are properly cared for by efficiently administering client and staff schedules.
* This involves setting up rounds with consideration to consistency, efficiency and fairness, whilst maintaining care worker contracted hours.
* The successful candidate will also be responsible for actively participating as a member of the centralised support team and providing system and staff administration by maintaining up-to-date data on care worker information.
Main Responsibilities:
* Manage scheduling services for all Home Care Workers
* Administer client and staff schedules
* Maintain accurate records of care worker information
* Participate as part of the centralised support team
Requirements:
* Demonstrated experience in customer service, scheduling/rostering, data analytics or call centre roles
* Exceptional time management skills and the ability to manage multiple deadlines
* Demonstrated experience in a similar role with a high level of attention to detail
* Natural problem solving skills and outstanding communication and coordination skills
* Experience using SalesForce & PowerBI (Desirable)
What We Offer:
* Maximise your take-home pay with salary packaging
* Training & career development opportunities
* Paid Bonus Schemes e.g. Refer a Friend
* Employee Assistance Program (EAP)
* Discounts across a range of household names
Additional Benefits:
* Fitness Passport Membership
A Message from Our Team:
We strive to create an inclusive workplace that promotes and values diversity and inclusion.
Contact Us:
For any specific queries please contact us directly.