Customer Success Manager – Enterprise (APAC)
Seeking a Customer Success Manager with a background in digital marketing to increase client engagement, adoption and growth for enterprise‐sized APAC accounts through expert‐level strategic input.
Responsibilities
* Be the primary point of contact for all users on your assigned accounts
* Act as a trusted partner and advisor to customers, providing guidance and support throughout their journey with the Similarweb platform
* Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience
* Manage and expand long‐term customer relationships, and ensure account longevity and renewals
* Support in uncovering and identifying upsell opportunities during the customer's lifecycle
* Develop strong subject‐matter expertise across all Similarweb products and offerings
* Ensure our clients are engaged with the platform and understand the value it brings them toward achieving their business goals
Qualifications
* Fluent in English, written and spoken
* Solid understanding of the digital marketing space and trends
* 3+ years experience in a client‐facing role, preferably in a SaaS company
* Strong relationship‐building skills; ability to quickly build rapport and establish trust (both internally and with clients)
* Analytical mindset with the ability to quickly digest a problem and identify a solution
* Experience producing high‐quality client‐facing materials
* Excellent problem‐solving and critical‐thinking skills
* Team player who can collaborate effectively with colleagues and business partners
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