Customer Service Centre Representative
Thornbury | Hybrid after training
£24,750 per annum
Monday to Friday | 8:00am–5:00pm
Full-time, Permanent
We're recruiting a Customer Service Centre Representative to join a busy and professional contact centre team based in Thornbury. This is an excellent opportunity for someone with customer service, call centre or order processing experience who enjoys delivering a high level of customer support.
After a 12-week training period, the role will move to a hybrid working model.
Key Responsibilities
* Handle inbound and outbound customer service calls and emails
* Process customer orders accurately and efficiently
* Manage order queries, deliveries, stock issues and pricing enquiries
* Log and manage cases using a CRM system (e.g. Salesforce)
* Meet KPIs including call handling, accuracy and customer satisfaction
* Escalate issues where required and follow through to resolution
About You
* Previous experience in a customer service or call centre role
* Must have the Right to Work in the UK and Able to travel to Thornbury.
* Strong communication and telephone skills
* High attention to detail and good organisational skills
* Confident using IT systems, CRM platforms and Microsoft Office
* SAP or order entry experience is desirable
What's On Offer
* £24,750 salary
* Monday to Friday working (no weekends)
* Hybrid working after training
* Ongoing training and development
* Supportive team environment
Apply today to start your next customer service job with long-term progression and work-life balance.
Thorn Baker is an equal opportunities employer and welcomes applications from all suitably qualified individuals.
#J-18808-Ljbffr