Overview
Brennan is seeking a dynamic, energetic and customer-facing Desktop Support Engineer (Managed Services Consultant L1) in Sydney. As part of the Managed Services team, you will provide onsite and remote 1st-level support to our Managed Services client in Sydney. The role requires on-site presence of at least 85% of the time with travel across the Sydney Metro region. The candidate must have their own license and car and be comfortable talking to customers face to face. A reasonable degree of technical skill across IT infrastructure and a good understanding of ITIL processes is required.
Responsibilities
* Provide L1 support for service delivery teams and resolve technical issues
* Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
* Proactively managing our client's IT environments
* Conduct problem management to ensure the root cause of issues is addressed
* Take ownership of assigned clients, and ensure we deliver excellence in customer service
* Maintain and administer systems, including Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support; end user support and liaison with 3rd party vendors as needed
* Maintain effective communications with clients
Qualifications
* Minimum of 2 years IT experience
* Reasonable experience in common business applications, especially Microsoft Office suite of products including Office365
* Strong analytical and problem-solving skills
* Excellent verbal and written communication skills
* Proven ability to work within and across teams
* Industry based certifications
* Installation and management of peripheral devices
* User account maintenance
* Desktop and End User Support
* Ability to service on-site contracted requirements
Note
As part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check.
Benefits
* Training and certification bonuses
* Culture Awards that recognise excellence
* Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
* Vibrant, fun social activities
* Discounted hardware and software
* An environment that embraces learning and development
Brennan is an equal opportunity employer.
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