Job Title: Program Manager
Full-time: 40h per week
Company: Customology Pty Ltd
Location: Cannon Hill, QLD 4170
Website: www.customology.com.au
Program Manager - Data-Led CRM, Lifecycle Marketing & Client Growth
Customology is looking for a mid-weight Program Manager to help manage and grow a number of key client accounts across industries including health, construction, QSR, travel and other customer‐led categories.
This is a great role for someone who loves the combination of data, client management, lifecycle marketing, commercial problem solving and hands‐on delivery.
You will be working across customer data, campaign performance, lifecycle programs, automation and client delivery—helping turn customer information and data into practical action and measurable business outcomes.
We are a lean team, so this is very much a roll‐your‐sleeves‐up role. There will be strategic client conversations, data‐led recommendations and lifecycle planning—but there will also be daily support tasks, follow‐ups, coordination, campaign checks, reporting inputs and practical delivery work that needs to be managed well.
We are looking for someone who can understand data, spot the story, manage the work, build trust with clients, and keep things moving.
In short, we are looking for a bit of a unicorn.
About Customology
Customology is a customer growth partner. We help businesses use their customer data to drive smarter decisions, better experiences and stronger commercial outcomes. Customer‐first thinking is at the heart of everything we do.
A big part of what we do today is customer lifecycle management, CRM, retention, campaign delivery and marketing automation.
Where we are heading is deeper into Customer Decision Intelligence—helping clients connect data, decisioning and activation so they can understand their customers better and act with more confidence.
This role sits right in the middle of that evolution and our growth ambition.
Team Values
Think like a Customer
Be Bold. Solve It
Own the Outcome
Move Fast. Stay Curious
Win Together
Act with Heart
About the Role
You will help manage a portfolio of key Customology clients, supporting the delivery of data‐led customer engagement programs across a range of industries.
The role is approximately:
* 65% data‐led program management
You will work with internal data, insights, campaign and client teams to manage activity, review performance, identify opportunities and translate complex information into clear recommendations for clients.
You will also be involved in the practical day‐to‐day support required to keep client programs running smoothly. That may include managing client requests, coordinating briefs, checking campaign details, following up internal actions, supporting reporting and helping resolve delivery issues.
This is not just a "take the brief and get it done" role. We want someone who is curious, commercially minded and confident enough to ask: What is the data telling us? What should we do next? How can this work better?
What You'll Be Doing
* Managing the day‐to‐day relationship across a number of key clients
* Leading WIPs, status updates and client conversations
* Working with data and campaign teams to deliver customer engagement activity
* Reviewing campaign performance and turning results into clear insights
* Preparing client‐facing updates, reports and recommendations
* Supporting lifecycle marketing programs, including triggered journeys, conversion, recall, retention and reactivation activity
* Managing daily support tasks required to keep client work moving
* Coordinating campaign briefs, audience requests, reporting requirements and internal actions
* Helping identify and resolve data, campaign or workflow issues
* Supporting campaign QA and delivery checks where required
* Helping brief internal teams and manage timelines, priorities and resourcing
* Identifying opportunities to improve performance, process and ways of working
* Supporting senior client discussions when required
* Keeping work moving, people aligned and outcomes clear
What You'll Bring
You will likely have experience in account management, CRM, lifecycle marketing, marketing automation, campaign management or program management.
You will be comfortable working with customer data and marketing performance metrics, and you will know how to turn information into useful client conversations.
You do not need to be a data scientist—but you do need to have some working knowledge of complex data structures.
You will also bring:
* A strong understanding of full‐funnel lifecycle marketing
* Some working knowledge of complex customer data structures
* Commercial acumen and the ability to understand what matters to a business
* Experience reviewing campaign results and preparing post‐campaign reporting
* The ability to build trust and rapport
* Strong organisation and follow‐through
* A practical, hands‐on approach to getting work done
* Comfort working in a lean team where everyone contributes
* A lateral, out‐of‐the‐box approach to problem solving
* Confidence managing internal teams and resources to get the job done
You'll Be a Great Fit If
* You like working with clients, but you also like getting under the hood of the data
* You can spot when something does not make sense and are confident enough to ask why
* You are comfortable moving between strategy, delivery, reporting, support and problem solving
* You can make complex things feel simple
* You care about doing good work, not just getting work out the door
* You are proactive, practical and commercially aware
* You are happy to roll your sleeves up and help with the detail
* You can build trust with clients and internal teams
* You are excited by the idea of helping clients use data and lifecycle marketing to drive real business outcomes
Experience We're Looking For
* 4‐6 years' experience in CRM, lifecycle marketing, marketing automation, account management or program management
* Experience working on customer data‐led marketing programs
* Working knowledge of complex data structures and customer data environments
* Experience with campaign reporting and performance analysis
* Experience managing client or stakeholder relationships
* Experience managing daily support tasks, delivery actions and internal workflows
* Exposure to marketing automation platforms, CRM platforms, CDPs or campaign management tools
* Experience across health, construction, QSR, travel, retail, loyalty, membership or multi‐site businesses would be highly regarded
* Experience working in a lean agency, consultancy or client services team would also be highly regarded
Why Join Customology?
You will be joining a team that is evolving from traditional lifecycle and CRM delivery into a more data‐led, decision‐led customer growth model.
That means you will get to work across the best of both worlds:
* Campaign and Lifecycle – strong client relationships, lifecycle marketing, CRM delivery, campaign execution and customer engagement.
* It is a great opportunity for someone who wants to grow into a more strategic, commercially focused client leadership role while still staying close to the work and the detail.
The Bottom Line
We are looking for someone who can help clients get more value from their customer data, lifecycle activity and marketing programs. Someone who can manage the work, build the relationship, understand the numbers, support the day‐to‐day, and help clients make smarter decisions.
If you're equal parts client lead, data translator, lifecycle marketer, program manager and practical problem solver, we would love to hear from you.
Equal Opportunity Employer
Customology is an equal opportunity employer. We welcome applications from people of all backgrounds, experiences and identities.
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