Helpdesk Coordinator (9-Week Contract)
Job Opportunity: Helpdesk Coordinator (9-Week Contract)
Government Agency
Contract Dates:
- Start: 13 January 2026 (includes 1-week handover)
- End: 16 March 2026
- Hours: Monday to Friday, 7:15am – 3:45pm
About the Role
We are seeking an experienced Helpdesk Coordinator to provide 9 weeks of cover during a peak operational period. This is a hands-on, operational role within a government agency, ensuring reliable ICT support across the organisation while guiding junior staff.Key Attributes
- Daily helpdesk coordination
- Escalation management
- Prioritisation and queue control
- Clear communication with staff and stakeholders
- Hands-on Level 1/2 troubleshooting
- Guiding and supporting junior helpdesk staff
Required Skills & Experience
- Solid background in ICT helpdesk / service desk support
- Strong troubleshooting skills across Windows, Active Directory, AV equipment, and connectivity
- Confident communicator with the ability to engage non-technical staff
- Experience coordinating small IT support teams or acting as second-tier escalation
- Ability to work under pressure in a high-volume environment
- Familiarity with ITIL or structured support processes (desirable)
Personal Characteristics
- Strong communication and customer service focus
- Independent, proactive, and able to take ownership of tasks
- Professional, respectful, and team-oriented mindset
Key Responsibilities
- Manage and coordinate the daily helpdesk workload
- Support staff with technical issues
- Triage and resolve Level 1/2 incidents, escalating where appropriate
- Monitor ticket queues and ensure timely resolution
- Troubleshoot AV and projector issues
- Handle login issues, account resets, and basic Active Directory tasks
- Assist with equipment setup, repairs, and warranty coordination
- Keep senior management informed of risks or incidents
- Undertake other duties as required by leadership
This is a fantastic short-term opportunity for an ICT professional who thrives in fast-paced environments and enjoys delivering reliable support services.
Please apply or get in touch!!#2968603