Job Role Summary:
This role involves overseeing IT service management practices across the organization to ensure alignment with best practice frameworks. It focuses on enhancing service delivery, capability management, and continuous improvement.
Main Responsibilities:
* Lead and manage stakeholders to ensure compliance with IT service management processes.
* Monitor service performance to guarantee that agreed-upon service level agreements are met, and review service records for accuracy and adherence.
* Apply IT framework principles to support consistent and effective service management practices.
Requirements:
- Minimum 2 years of experience in the IT industry, including at least 1 year of relevant experience.
- Experience working in an IT service management environment.
- Good understanding of IT service management processes for ITIL functions.