Information Technology Services (ITS) Full-time, permanent position Base salary will be in the range $82,133 - $91,295 17% Superannuation (HEW Level 5) Based at our St Lucia location About This Opportunity This hybrid position provides technical and administrative support across IT enterprise systems, with a focus on operational excellence in the delivery and maintenance of Oracle Service CRM and related Governance, Risk and Compliance applications. The role serves as a vital link between Information Technology Services (ITS) and clients, requiring strong communication skills to ensure service quality, user satisfaction, and alignment with university standards. It demands independent thinking, creative problem solving, and a proactive mindset. Mentoring opportunities will support your ongoing professional development and strategic capability building in a collaborative, client-focused environment. Key responsibilities will include: Providing technical and administrative support for Oracle Service CRM and related enterprise systems within the Governance, Risk and Compliance portfolio. Contributing to system maintenance, enhancements, and process improvements to ensure operational effectiveness. Acting as a key liaison between ITS and business clients, ensuring effective communication, issue resolution, and service alignment. Supporting cross-functional collaboration and participating in continuous improvement and capability-building initiatives. About UQ As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world. Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: Up to 26 weeks paid parental leave or 14 weeks paid primary caregiver leave 17% superannuation contributions 17.5% annual leave loading Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family UQ Study for Staff On campus childcare options Affordable parking (from just $6.15 a day) Salary packaging options About You Qualifications in IT or a related field, or an equivalent combination of education and relevant experience. Understanding of IT application support models, troubleshooting methods, and configuration management. Strong problem-solving skills with the ability to research and collaborate to resolve complex issues. Proven ability to manage time effectively, work methodically, and maintain attention to detail. Self-motivated and able to work independently or collaboratively to achieve defined objectives. Strong interpersonal, written, and verbal communication skills, with a client-focused approach. Experience or aptitude in supporting CRM systems or Governance, Risk and Compliance platforms; experience in higher education is desirable. Willingness and ability to develop skills in software development, including PHP, JavaScript, HTML, databases, and system integrations. The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal check, education check, etc. You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment. Questions? For more information about this opportunity, please contact Andrew Forbes, Manager, CRM & Records Management at a.forbes@uq.edu.au. For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line. Want to Apply? We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload: Resume A cover letter summarising how your background aligns with the 'About You' section Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au. Other Information UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role. Applications close Sunday 3 August 2025 at 11.00pm AEST (R-53227).