Start your career in luxury travel by supporting the team behind Australia's most remarkable journeys.
Do you love being organised, supporting a busy team, and keeping things running smoothly? Are you someone who takes pride in accuracy, enjoys administration, and thrives in a role where no two days are the same?
At The Tailor, we design bespoke, luxury travel experiences across Australia and our Product Team plays a vital role in bringing these journeys to life. We're looking for a proactive and detail-oriented Product Assistant to join our team and provide essential support across product content, supplier documentation, and day-to-day operations.
This is a fantastic opportunity to kickstart or grow your career in the travel industry in a supportive, passionate, and collaborative environment.
About the role
Reporting to the Head of Product, the Product Assistant supports the broader Product Team to keep our content accurate, our systems up to date, and our department running efficiently.
From helping load sample itineraries, maintaining compliance documents, and supporting supplier communications, to assisting with famil trip logistics and database updates — this role is varied, essential, and perfect for someone who loves being highly organised and contributing to a high-performing team.
You'll work closely with the Head of Product, Product Rates Coordinator, Travel Design team and Marketing team, gaining exposure to a wide range of product-related activities that underpin the exceptional travel experiences we deliver.
Your key responsibilities
In this role, you will:
* Assist with loading and maintaining sample itineraries in our internal system
* Keep supplier public liability documents and compliance records up to date and correctly filed
* Support rate loading and administrative tasks for the Product Rates Coordinator
* Assist with supplier follow-ups, data updates, and product content management
* Provide administrative and logistics support for agent, staff, and media famil trips
* Maintain documentation, schedules, and supplier updates for internal teams
* Support suppliers in coordinating webinars and product training for staff
* Assist with internal system updates, basic troubleshooting, and testing
* Prepare and update user guides or training materials for system usability
* Provide general administrative support to the Product Department, including meeting preparation, maintaining records, and responding to internal or agent queries
* Contribute to special projects and department initiatives as required
About you
You are someone who enjoys support-style roles and takes pride in doing things well.
You're organised, reliable, and thrive in an environment where accuracy and teamwork matter.
You'll be a great fit if you have:
* Strong attention to detail and accuracy
* Excellent organisational skills and the ability to manage multiple tasks
* Clear and professional communication skills
* Confidence using spreadsheets, databases, and digital systems
* A proactive mindset - you solve problems early and ask smart questions
* A willingness to learn and grow in a supportive team
* Experience in travel, tourism, administration, product coordination, or similar roles is beneficial but not essential
* This role is ideal for someone early in their career, or someone looking to step into the travel industry from an administrative background.
About The Tailor
For 28 years, The Tailor has been setting the standard for five-star luxury and experiential travel in Australia. We specialise in creating off-the-beaten-path adventures with a truly luxurious touch. As a multi-award-winning, full-service travel design company, we help discerning travellers discover the very best people, places, and experiences Australia has to offer.
We're proudly boutique, fiercely passionate, and deeply connected. With over 300 years of combined travel experience in-house and an unmatched black book of contacts, we create experiences that are truly life-changing.
What we offer
Working at The Tailor means joining a team that values excellence, creativity, and care not just for our clients but for each other. You'll have the chance to grow your skills, contribute meaningfully, and be part of something truly special.
If you're ready to elevate your journey in luxury travel operations, we'd love to hear from you.
Apply now and be part of something extraordinary.
How to apply
Submit your resume and a cover letter telling us why you'd be a great fit for the Product Assistant role.
* You must have the right to live and work in Australia to be considered for this position.
* The Tailor is committed to the principle of equal employment opportunity for all employees and to providing employees with a safe work environment free of discrimination and harassment. We celebrate and embrace diversity in all its forms.
* Prospective employees will be required to undertake pre-employment checks, which may include referee, criminal record, academic and employment history checks as required.
* No agency enquiries or applications please. The Tailor will not accept any unsolicited agency resumes and will not pay fees to any third-party agency or company.