Sr. Customer Success Operations Specialist
Amadeus, Maitland, New South Wales, Australia
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Responsibilities
* Proactively support the Director of Sales (DOS) and CSM by monitoring contract expiration and termination information for all assigned accounts through reporting and dashboards.
* Generate contracts and submit them to customers for signature through defined processes. Ensure contract accuracy and completeness following defined processes and procedures.
* Engage clients to request contract signatures, respond to questions, and resolve issues.
* Process completed contracts through order management to ensure no disruption of service. Escalate term requests, objections, or failures to renew to the CSM for action and reminders.
* Partner with Customer Operations Specialists to assist with tasks such as credit hold reviews, affiliation updates, property name changes, spend reports, etc.
* Manage relationships by partnering with DOS and CSM as part of the account team to support customers on renewal activities.
* Actively support Customer Success Managers to promote adoption and usage.
* Assist with daily customer requests and issues with internal teams such as Customer Operations Specialists (COS).
* Coordinate renewal activities and contract processing with CSM. Manage order processing for successful contract completion. Maintain Salesforce (SFDC) accuracy and tracking for all renewal activities. Analyze renewals for VPs and CSM leaders in coordination with the Customer Success Analyst.
Ideal Candidate
* Education: Bachelor's degree in a related business field or equivalent work experience.
* 2‑5 years of experience in sales/customer support. Proficient with Microsoft Office and Salesforce. Capable of managing projects, well‑organized, with good written and communication skills, detail‑oriented, and some financial skills. Ability to problem‑solve.
* Advanced conceptual thinking skills to develop customer‑specific use cases.
* Exceptional negotiation and planning skills, clear communication, and commercial sense.
* Able to manage challenging conversations.
* Understanding of the Hospitality Industry.
What We Can Offer
* Competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances, and other benefits.
* Professional development through online learning hubs packed with technical and soft skills training.
* Diverse and inclusive workplace in a global travel technology company.
Application Process
The application process takes no longer than 10 minutes Create your candidate profile, upload your Resume/CV, and apply today.
Equal Employment Opportunity
Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.
Amadeus endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
#J-18808-Ljbffr