The Role
This is a senior operational leadership role accountable for end-to-end performance across the meter-to-cash value chain, including meter installation, customer data management, meter data management, and billing and invoicing. Reporting into a large, regulated essential services organisation, you will own the strategy and performance of the billing platform, drive digital transformation initiatives, and lead a high‐performing team to deliver continuous improvement across customer platforms and billing operations. This role sits at the intersection of technology, operations, and customer experience, requiring both deep operational credibility and a forward‐looking approach to digital capability uplift.
Key Responsibilities
* Lead and develop teams across the full meter-to-cash value chain, including meter installation, meter data management, customer platforms, and billing and invoicing, ensuring all teams meet service, accuracy, and compliance targets.
* Set and drive the digital transformation strategy for customer experience and billing platforms, identifying capability gaps and developing roadmaps that integrate metering, billing, and customer platforms into a unified employee and customer experience.
* Champion continuous improvement across operations, balancing BAU performance with transformation delivery, and embedding incremental and breakthrough improvements to products, services, and processes.
* Govern platform performance and vendor relationships, acting as the accountable business lead for the billing platform and ensuring strategic value is maximised through ongoing development, integration, and improvement initiatives.
* Engage and influence senior internal and external stakeholders, including regulators, vendors, and industry bodies, to inform planning, manage risk, and support long-term organisational and industry outcomes.
Skills & Experience Required
* Demonstrated leadership experience in metering, billing, or customer platforms within a regulated utilities, essential services, or water industry environment, with a strong understanding of the meter-to-cash lifecycle.
* Proven track record leading digital transformation programs, including platform roadmap development, systems integration, and embedding new ways of working across large operational teams.
* Strong people leadership capability, with experience managing multi-disciplinary teams, building high-performance cultures, and coaching through change and continuous improvement.
* Experience engaging regulators, vendors, and senior stakeholders, with the ability to influence at executive and board level and manage complex external relationships.
* Tertiary qualification in Business, Engineering, Information Systems, or a related field; exposure to billing platforms, meter data management systems, or CRM platforms in a utility context is highly regarded.
What's in it for You
* Initial 6‐month contract.
* Footscray, Melbourne location with hybrid working arrangements.
* High‐impact senior leadership role with genuine scope to shape the digital future of metering, billing, and customer platforms in a large, purpose‐driven essential services organisation.
#J-18808-Ljbffr