Head of Post Sales - ANZ
inforcer is a leading provider of innovative solutions in the cybersecurity sector and dedicated to enhancing efficiency, improving security and driving success for our clients. We focus on providing MSPs with fundamental tools and technology they need to manage Microsoft Security policies for multiple tenants in a simple and effective way. Our mission is to be inforced in every MSP!
About the Role
We're looking for a data‐driven and People‐Focused Head of Post Sales to join our growing ANZ team. You will be responsible for post sales ownership across the ANZ region including Implementation, Partner Success and Product Support. The ideal candidate will have led success post sales teams within a fast‐paced and high‐growth environment, defining and maintaining best in industry post sales metrics and performance. If this sounds like you, we'd love to hear from you!
What you'll be doing
* Own all post‐sales functions performance across APAC — Partner Success, implementation, and technical support
* Develop Post‐sales processes. In some cases building process from scratch
* Focus on NRR (Net Revenue Retention) and upsell with a strategic and data‐driven approach to customer success
* Segment partners by size, opportunity, and maturity
* Allocate resources strategically to maximise deployment and adoption
* Collaborate with first‐line managers to build and execute a scalable post‐sales motion
* Own Core KPIs:
o Net Revenue Retention (NRR)
o Upsell and cross‐sell
o Partner deployment and adoption rates
* Drive Implementation cycles: high‐velocity, SMB motion
* Implement early warning systems and leading indicators to identify and address churn risks before they materialise
* Build proactive enablement programs around compliance frameworks and industry best practice
* Review and iterate on Licensing models, while also driving product adoption across current partner base
* Continuously improve post sales processes, workflows, and ways of working
* Conduct ongoing analysis to identify performance issues and optimisation opportunities
What We Can Offer You
* Competitive Compensation: Attractive salary, Pension contribution & Competitive annual leave allowance
* Work-Life Balance: Flexible working hours and hybrid/remote working options to support a healthy work‐life balance
* Regular Team Socials: We celebrate our team, our milestones, and our new businesses with social events every month
* Investing in Your Future: We encourage a growth mindset through proactive development opportunities. Such as continuous learning opportunities, professional training programs, and career advancement paths
* Inclusive Environment: A supportive and inclusive workplace that values diversity and encourages collaboration and innovation
* Employee Recognition: Programs to recognise and reward employees for their contributions and achievements
Skills We Need for This Role
* Proven second‐line management experience (managing first‐line managers)
* Track record building retention, adoption, and post‐sales playbooks in a SaaS environment
* Strong understanding of customer segmentation and resource allocation by client value
* Data‐driven and analytical approach to identifying churn risk and white space opportunities
* Experience in high‐velocity, SMB‐motion SaaS businesses
* Strong people leader with the ability to develop and uplift first‐line managers
* Understanding of the MSP ecosystem and how MSPs operate day‐to‐day would be advantageous
* Familiarity with the Microsoft ecosystem or Microsoft‐centric vendors
* Knowledge of compliance frameworks such as Essential Eight, NIST, or CIS Controls would be helpful
* Ideally a Background in cybersecurity or adjacent SaaS verticals
* Deep expertise in Hubspot (or similar CRM) would be valuable
* Experience working closely with Sales teams
Don't quite have all of these skills? Why not apply and our team can review your experience and fit for the role. We'd love to hear from you!
inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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