The Role
You will be responsible for building and maintaining long-term relationships with a portfolio of assigned clients and employees, while engaging with key business stakeholders. The role involves leading teams across a diverse client base, liaising with clients at multiple levels, managing contract KPIs and deliverables, implementing site‐specific operational systems and procedures, and ensuring a premium standard of service delivery.
Responsibilities
This role is ultimately responsible and accountable for the operational delivery of these services 24/7 within your portfolio of clients. This will also include being the first point of contact out of business hours for your clients and security employees. In this role you will deliver success by:
* Using your security industry knowledge to advise on best practices.
* Preparing and presenting reports, KPIs, and performance reviews.
* Implementing and monitoring site safety, induction, and training programs.
* Conducting site inspections, audits, and implementing service improvements.
* Conducting out of hours penetration tests as per contractual requirements.
* Managing budgets, labour costs, and financial performance of contracts.
* Preparing reports, proposals, and client presentations.
* Managing rosters at smaller sites that don't have an onsite supervisor.
* Identifying growth opportunities within existing accounts.
About You
Ideally you have a background in Facilities Services or Security Services as an Account or Regional Manager and have managed teams and employees. You will have excellent communication skills, and the ability to manage client satisfaction.
Requirements
* You will be required to travel across the state as part of your portfolio management including regional travel.
* 2+ years' experience as an Account or Security Manager would be preferred.
* Must have a 1AC or 2A security licence. An NV1 highly desirable or able to obtain.
* Proven track record in managing multiple client accounts/contracts simultaneously.
* Ability to build and maintain strong client relationships, ensuring high levels of satisfaction and service delivery.
* Experience in rostering, workforce allocation, and performance management or ability to learn.
* Experience managing budgets, labour costs, and financial performance of contracts.
* Current driver's licence and ability to travel across sites.
* You must be an Australian Citizen to apply for this role.
The role is based in Canberra, ACT.
Why Join Us?
This is a fantastic opportunity for the right candidate. By joining Millennium Services Group, you'll become part of a dedicated team that services a wide range of clients across Australia and New Zealand, giving you the chance to build your skills and grow your career with us!
Millennium Services Group is an equal‐opportunity employer. We celebrate diversity and are committed to inclusivity.
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