Hollybank Trustees Ltd is seeking a Service Desk Analyst to manage and resolve technical issues, providing Level 2 support across the APAC region. This permanent, full-time position offers a hybrid work model primarily based in Sydney, NSW.
The ideal candidate will have solid knowledge of ITIL processes and excellent problem-solving skills. Key responsibilities include managing incidents, maintaining communication with customers, and collaborating with internal teams to ensure high service levels.
Competitive salary and a range of benefits including 25 days paid annual leave, superannuation contributions, and work-life balance initiatives are offered.
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