Overview
What this opportunity involves: A fantastic opportunity has arisen for a highly motivated professional to join our dynamic and vibrant team as the Client Services Manager for our national retail banking client. This role will be based at their office in Adelaide overseeing the day-to-day service delivery by the workplace team and vendor partners.
Responsibilities
* Create a client engagement strategy which supports the national plan
* Engage with all guests, employees, and key stakeholders
* Manage site-specific Concierge Team
* Ensure coverage and coordinate start/finish times with the client to align with requirements
* Arrange coverage for personal/annual leave periods
* Step in to cover front desk when required
* Lead the development and implementation of internal communication strategies with client leadership to improve culture and employee engagement
* Liaise with JLL team and client on soft service delivery
* Share regular event and celebrations content
* Create and manage JLL profile within the client account
* Adopt innovative communication strategies
* Champion monthly meetings with stakeholders to enhance relationships
* Formulate a monthly calendar of events and implementation plan
* Build and maintain Standard Operating Procedures
* Provide outstanding customer service and organise memorable events aligned with client expectations
* Propose ideas to improve event and service quality
* Develop an event planning process that is simple to adopt and implement
* Assist in coordinating event orders with client, team, and vendors
* Ensure the workplace delivery of all operational requirements as per the client scope across site, including reception, mail and office services
* Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
* Resolve user complaints and concerns with solutions and follow up
* Review vendor KPIs to ensure service providers meet contractual obligations
What we are looking for
* Excellent verbal and written communication skills as well as presentation skills, using English as the preferred language
* Ability to adapt in a fast-paced environment and meet changing client needs
* Strong analytical, organizational and administration skills
* Minimum 2–3 years in a people management role
* Knowledge of critical facilities
* Knowledge of vendor management for specialized services
* Proactive and professional approach to customer service and stakeholder engagement
* Hospitality-oriented communications acumen
* Ability to interact with a wide range of client staff, including senior levels
* Ability to lead a team effectively, train them well and promote open, constructive and collaborative relationships at all levels
What you can expect from us
You'll join an entrepreneurial, inclusive culture where the best inspire the best. You will develop your strengths and enjoy a fulfilling career with varied experiences. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and has been recognised among the World's Most Ethical Companies for more than a decade. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military, recognizing the transferable skills they bring to our workforce.
Interested candidates, please apply following the link below with the job reference MPREQ503484.
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