About this role
We are looking for a passionate IT professional with great interpersonal skills to provide first line support in our national team on a part‐time basis, working Monday to Thursday. Based in Perth this role is responsible for providing operational support for delivery and support in the maintenance, development and acquisition of computer and telecommunication systems within Grant Thornton Australia. You will be working hands‐on as part of the local Perth Digital team while also supporting internal users nationally, across 6 sites.
Key responsibilities
* First call communication, documentation and resolution for incidents and service desk requests, according to defined service level objectives and procedures.
* Provide initial support for investigating and resolving hardware and software faults and escalating when required.
* Identify reoccurring issues, provide support in determining root causes and address as appropriate.
* Track and document progress of incidents and service desk requests ensuring progress is communicated in an appropriate and timely manner with internal stakeholders.
* Be flexible in working hours to support the business needs and participate in the after‐hours roster.
Skills & experience
* Experience working in a similar IT role, within a professional environment with a minimum of 300+ users.
* A proven track record working collaboratively in a team environment whilst providing a wide range of administration and support services.
* Knowledge of Windows Server with exposure to desktop and business applications.
* Familiarity with workstation environments & technologies such as Microsoft Windows, Microsoft Office, Mobile technology support, Active Directory.
* Current desktop and notebook hardware.
* A commitment to quality and first‐class client service.
* Demonstrated capacity to manage work priorities, problem solve, adhere to deadlines, achieve agreed targets, and maintain strict confidentiality.
* High level oral and written communication skills.
* IT qualification and/or relevant combination of qualifications and experience within the IT field.
Benefits
* Opportunity for a part‐time work
* Respectful & supportive teams
* Fully funded gym membership
* Health insurance discounts
* Diverse and inclusive firm culture
* Mental health support, financial and wellbeing coaching
* And many more!
Equal Employment Opportunity Statement
We are committed to ensuring our recruitment process is inclusive and accessible for anyone who wishes to apply, and we warmly encourage applications from individuals from diverse backgrounds including Aboriginal and/or Torres Strait Islanders, those in the LGBTQI+ community and individuals who identify as having disability or are neurodivergent. Should you have questions or require any adaptations or additional support for your individual circumstances so you may perform at your best during the application or recruitment process please contact our Talent Acquisition team at .
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