Company description:
Department of Communities and Justice
Job description:
Senior Client Service Officer
Homes NSW | Northern District
* Location - Lismore & Tweed Heads
* Employment Type: Talent Pool to be created for Ongoing and Temporary Opportunities
* Salary - $99,938 to $110,271 plus superannuation and annual leave loading
Your role
Homes NSW brings together the housing and homelessness functions of DCJ, the NSW Land and Housing Corporation (LAHC), Aboriginal Housing Office (AHO) and key worker housing functions from across government under one roof.
The Senior Client Service Officer (SCSO) provides a broad range of services including applicant, tenancy and property management services and advice to clients, including those with complex support needs. The SCSO role relies on building relationships with the housing service sector including advocates and other stakeholders across the access and tenancy service streams.
What you'll do
The SCSO is required to provide mentorship and support to the client service teams including providing instruction, purpose and direction to Client Service Officers (CSO), and to demonstrate leadership qualities. A strong ethical, client-centred approach is essential in this role.
The SCSO role captures a wide range of housing services and requires someone who is proactive, adaptive and ethical. Having exceptional time management will keep you in good stead for the fast-paced and multifaceted work.
What we're looking for
In this role, you will have:
* Ability to work independently and manage your own work, both independently and within a team environment.
* Ability to establish and maintain relationships with internal and external stakeholders
* A commitment to teamwork, excellence and continuous improvement.
* Client service skills with an empathic approach to complex client clients.
* A strong commitment to customer service
* A strong commitment to a positive work culture
* Leadership skills and mentorship of others
* Creative and thoughtful contribution to understand and provide solutions to complex issues
Download the role description.
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To apply directly via the DCJ Careers site click here. Search for the job and click the 'Apply now' button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
* A challenging and rewarding career
* Flexible, autonomous work environment
* Competitive pay and conditions
* Training and development opportunities to build and maintain capabilities
* Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 3 pages).
Applications close 11:59pm AEST December 14, 2025
Got a question?
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Justine Niven Via or
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Robbie Chiplen Via or
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
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The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more:
The careers site currently promotes this service on the 'Discover roles with DCJ in regional NSW' page.