Exciting Opportunity for Sales Professionals
Customer Service Representative Job Description
This role involves working in a fast-paced environment, interacting with customers to understand their needs and preferences.
The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work efficiently under pressure. Previous experience in sales or customer service is highly desirable, but not essential.
Key Responsibilities:
* Process rental agreements accurately and efficiently
* Address customer inquiries and concerns promptly and professionally
* Inspect vehicles before and after rental periods, noting any damages
* Achieve or exceed sales targets
* Maintain knowledge of current promotions, services, and products to assist with sales efforts
* Build strong customer relationships to encourage repeat business and referrals
* Detailing and cleaning vehicles to business quality standards
* Refuel and transport vehicles
Required Skills and Qualifications:
* Previous experience in sales, customer service, or retail
* Car rental experience is highly desirable
* Strong communication skills and ability to interact with customers
* Computer literacy skills required
* Ability to work efficiently in a fast-paced, high-pressure environment
* Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
* Valid Australian driver's license with a clean driving record
* Current and ongoing Australian work rights
* A positive can-do attitude
Benefits:
* A competitive hourly rate + casual loading + generous, uncapped incentive scheme
* Opportunity to maximise your income based on your exceptional performance with our incentive program
* Ongoing training and development
* Access to same-day pay via our financial wellbeing provider
* Employee Referral Program - earn $$ when you successfully refer a candidate
* Company uniform provided
* Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more
* Access to an international brand with opportunities to work nationally and globally
* Mental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App - the #1 app for mental fitness
* Great culture, working with an energetic, supportive and high-performing team
About Our Brand:
Our brand is committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.
We offer a wide range of car and van rental services, from short-term rentals to long-term subscriptions, relying on a fleet of over 250,000 vehicles equipped with the latest technology.
Our brands address differentiated needs, use cases and expectations, with a focus on providing value to our customers.
We are proud of our commitment to customer satisfaction and the hard work of our team members around the world.