Overview
Join Darling Downs Health in Toowoomba as an Enquiries Officer on night shift, where your attention to detail and calm approach help keep patient care moving when it matters most. Working overnight within a supportive health information team, you\'ll play a vital behind‐the‐scenes role that supports clinicians, patients and the wider community.
What Your Day Could Look Like
As an Enquiries Officer – Night Shift, you\'ll play a significant role in supporting safe, timely patient care during overnight hours. From ensuring essential information is available when clinicians need it most, to responding confidently to urgent requests, your work helps keep the hospital running smoothly while the community sleeps. You\'ll operate with trust and independence, knowing your contribution makes a real difference to patient journeys.
Responsibilities
* Ensuring patient information is accurately prepared, tracked and available to support timely clinical decisions
* Responding to urgent and routine enquiries with sound judgement, balancing priorities in a fast‐paced environment
* Maintaining confidentiality and care when handling sensitive information across clinical areas
* Supporting seamless overnight operations by providing reliable administrative support with minimal supervision
About You
You\'re someone who brings focus, care and accountability to everything you do. You\'re comfortable working independently overnight, take pride in accuracy, and understand that small details can have a big impact on patient outcomes. You act with integrity, show compassion in every interaction, and approach challenges with quiet confidence and courage. You\'ll feel proud knowing your work supports clinicians and patients when they need it most.
What Will Help You Thrive
* Experience in administrative or records‐based work where accuracy and confidentiality are essential
* Confidence using computer systems and basic office applications
* Strong communication skills and a calm, respectful approach to enquiries
* The ability to prioritise competing requests and make sound decisions independently
* You\'ll stand out if you have experience in healthcare, after‐hours environments, or familiarity with medical terminology
Benefits
* Maximise your take‐home pay with salary packaging and generous leave entitlements
* Enjoy flexible work arrangements that support balance and variety
* Access professional development funding, study leave and clear career pathways
* Be part of a diverse and inclusive culture that values learning and collaboration
* Take care of your wellbeing with EAP access, private health insurance discounts and the Fitness Passport
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