Job Description Summary The Advanced Field Engineer is a senior-level technical expert responsible for installing, maintaining, and troubleshooting complex medical systems, providing advanced technical support, and mentoring junior engineers. This role requires deep technical knowledge, strong problem-solving skills, and the ability to work autonomously while ensuring customer satisfaction and operational excellence. The position is based in the south‐eastern suburbs.
Activities & Responsibilities
* Install and configure a range of medical equipment, proficient in several modalities.
* Perform complex corrective maintenance and installations.
* Conduct root cause analysis with a 360° approach, considering internal and external factors.
* Apply basic application knowledge to support clinical workflows.
* Utilize strong knowledge of power, grounding, and digital systems.
* Actively promote and use remote diagnostic tools; contribute to the ROLE team.
* Serve as a role model in administrative tasks and follow‐up (including debriefing, parts, KPI tracking).
* Participate in local Level 2 escalation team, supporting Technical Lead Engineers.
* Leverage customer knowledge to assist with contract and on‐demand revenue growth.
* Lead communications with customers and act as escalation point for concerns, including installations.
* Contribute to EHS policy improvements.
* Own customer issues from dispatch to resolution, engaging team members as needed.
* Lead, instruct, and coach less experienced Field Engineers.
* May lead basic projects.
Technical Knowledge & Hard Skills
* Minimum (3+) years of experience as a Field Service Engineer.
* Expert in one modality and proficient in at least one other.
* Advanced troubleshooting and system integration skills.
* EHS champion with safety‐first mindset.
* Knowledge of Lean & Continuous Improvement principles.
* In‐depth knowledge of all processes and tools related to the role.
* Trained and updated in all mandatory trainings.
* Strong written and verbal communication skills.
* Basic business acumen and understanding of key financial drivers.
* First‐level project management skills.
* English: Read, understand, and hold conversations.
Behavior & Soft Skills
* Embrace company cultural behaviors.
* Technical curiosity to learn and solve problems.
* Strong collaboration and one‐team mindset.
* Ability to manage difficult conversations effectively.
* Sense of priority and urgency.
* Rigor, organization, and efficient time management.
* Listening skills and composure.
* Ability to embrace change and help others adapt.
* Coaching and mentoring mindset.
Additional Information
Relocation Assistance Provided: No
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