Trilogy Care is one of Australia's fastest-growing approved Home Care Package providers. Our innovative self‐management model gives older Australians more choice, transparency, and value – so they can spend less on fees and more on the care they need.
The Role
We're looking for detail‐oriented Compliance Officers to join our Operations team. This role plays a vital part in ensuring suppliers meet the standards required to deliver safe, high‐quality, government‐funded aged care services.
What You'll Do
* Conduct compliance checks on supplier documentation, credentials, and registrations.
* Maintain accurate and up‐to‐date compliance records to support payment processes.
* Communicate with suppliers to collect documentation and provide guidance on requirements.
* Build positive relationships with suppliers to encourage ongoing adherence to standards.
* Collaborate with internal teams, including Business Development and Quality, to resolve issues.
* Assist with investigations of incidents and complaints, gathering evidence and supporting corrective actions.
* Contribute to continuous improvement of compliance workflows and processes.
* Leverage technology and AI tools to improve efficiency, reporting, and data management.
What You'll Bring
* Experience in administration, compliance, or customer service, with strong document management skills.
* Familiarity with compliance processes or checklist‐based work (desirable).
* Strong attention to detail and accuracy in data entry and record‐keeping.
* Excellent organisational and time‐management skills.
* Clear, professional communication skills across phone, email, and online meetings.
* Proficiency with Microsoft 365; CRM knowledge (Zoho advantageous).
* Ability to work collaboratively with colleagues and external suppliers.
* Willingness to use AI tools to streamline workflows and reporting.
* Knowledge of aged care, Home Care Packages, or NDIS (valued but not essential).
Why Trilogy Care
* Expansive new King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets.
* Vibrant team culture and regular social events.
* Opportunities for career mapping and career progression within the company.
* Salary packaging to boost your take‐home pay.
* Access to Fitness Passport to support your health and wellbeing.
* EAP support for you and your immediate family.
* Employee discounts on groceries, fuel, utility bills, wellness and more.
Please Note
To join our team, you'll need to have full Australian work rights. As part of our standard recruitment process, we'll also conduct a working rights check, police check and request professional references during onboarding.
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